Senior Sales Associate i/ Keyholder - ce UK Westfield (40 Hours)

COACH; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury accessories seeks a Senior Sales Associate to drive sales and enhance customer experiences. This role requires a dynamic individual who embodies the brand's spirit and excels in a fast-paced retail environment. You will be responsible for meeting personal sales goals while providing exceptional service that exceeds customer expectations. Join a team that values innovation and inclusivity, and be part of a journey that redefines luxury retail. If you have a passion for fashion and a knack for sales, this opportunity is perfect for you!

Qualifications

• Previous management experience in luxury retail service preferred.
• Possess current knowledge of fashion trends and competition.

Responsibilities

• Contribute to achieving store goals in sales and productivity.
• Represent Coach to consumers and act as a brand ambassador.

Skills

Sales Skills

Customer Service

Communication Skills

Team Collaboration

Product Knowledge

Education

High School Diploma

College Degree

Tools

Cash Register Systems

iPad/Laptop

Mobile POS

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity. Primary Purpose

The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

SENIOR SALES ASSOCIATE / KEYHOLDER PROFILE

The successful candidate will demonstrate the following proficiencies:

• Understand how individual productivity impacts the store;
• Behave like a brand ambassador;
• Model sales behaviours taught in company sales training programs;
• Maintain high energy on the sales floor;
• Consistently achieve sales goals;
• Able to work with multiple customers simultaneously;
• Consistently anticipate and meet customers' needs;
• Service all customers according to the Coach Approach standards;
• Participate as a team member and encourage team to meet and exceed performance standards;
• Champion company initiatives and supports management decisions;
• Demonstrate professional ethics.

Further requirements:

• Previous management experience in a luxury retail service environment preferable
• High school diploma or equivalent; college degree preferred
• Possess current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Req ID: 41633