Senior Sales Associate I/ Keyholder - CE UK Westfield (40 Hours)

Tapestry; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Sales Associate to join their dynamic team in London. This role focuses on achieving sales goals and delivering exceptional customer service while embodying the brand's values. The ideal candidate will thrive in a luxury retail environment, demonstrating strong sales skills and a passion for fashion. You will play a crucial role in creating an inviting atmosphere for customers, ensuring their needs are met with professionalism and enthusiasm. Join a forward-thinking company that values inclusivity and innovation in the luxury market.

Qualifications

• Previous management experience in luxury retail preferred.
• Possess current knowledge of fashion trends and competition.

Responsibilities

• Meet personal sales and productivity goals consistently.
• Represent the brand and exceed customer needs.

Skills

Sales Skills

Customer Service

Brand Ambassadorship

Team Collaboration

Communication Skills

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Mobile POS

Basic Computer Skills

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

SENIOR SALES ASSOCIATE / KEYHOLDER

Primary Purpose

The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.

PROFILE

The successful candidate will demonstrate the following proficiencies:

• Understand how individual productivity impacts the store;
• Behave like a brand ambassador;
• Model sales behaviours taught in company sales training programs;
• Maintain high energy on the sales floor;
• Consistently achieve sales goals;
• Able to work with multiple customers simultaneously;
• Consistently anticipate and meet customers’ needs;
• Service all customers according to the Coach Approach standards;
• Participate as a team member and encourage team to meet and exceed performance standards;
• Champion company initiatives and supports management decisions;
• Demonstrate professional ethics.

Further requirements:

• Previous management experience in a luxury retail service environment preferable
• High school diploma or equivalent; college degree preferred
• Possess current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.