Senior Sales Assistant

JR United Kingdom; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A distinguished luxury fashion house seeks a Senior Client Advisor to join its dynamic team in a prestigious London department store. This role entails delivering outstanding customer experiences, acting as a brand ambassador, and maintaining strong client relationships. Ideal candidates will have experience in luxury retail, a results-driven approach, and exemplary communication skills.

Qualifications

• Experience in luxury retail, ideally in a senior role.
• Ability to manage a client book is essential.
• Proven track record in delivering high-end customer service.

Responsibilities

• Provide exceptional customer service in line with brand values.
• Act as a brand ambassador and offer styling advice.
• Lead and support junior team members' development.

Skills

Clienteling

Interpersonal Skills

Customer Service

Communication

Teamwork

Tools

CRM systems

Microsoft Office

Job description

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A distinguished luxury fashion house renowned for its meticulous tailoring and innovative approach to classic menswear and womenswear. The brand is celebrated for redefining modern suiting with its signature shrunken silhouettes, precise craftsmanship, and a strong emphasis on uniform-inspired design. Known for blending traditional aesthetics with avant-garde presentation, it consistently challenges conventions through theatrical runway shows and a distinct visual identity. Its collections are characterised by refined fabrics, precise proportions, and a cohesive design language that reflects both elegance and individuality, making it a standout presence in the global fashion landscape.

We are seeking an experienced and passionate Senior Client Advisor to join a dynamic team within a prestigious London department store. This is a unique opportunity to represent an esteemed luxury fashion house, delivering exceptional service and building lasting relationships with a discerning clientele.

Key Responsibilities:

• Provide an outstanding customer experience aligned with the brand’s values and service excellence.
• Act as a brand ambassador, offering expert styling advice and cultivating meaningful client relationships.
• Achieve and exceed individual and team sales targets.
• Lead by example, supporting junior team members and assisting in their development.
• Leverage CRM tools to develop clienteling strategies and ensure long-term client engagement.
• Assist with the organisation and execution of in-store events, product launches, and private appointments.
• Maintain exceptional product knowledge and stay informed on seasonal collections and trends.

Requirements:

• Experience in a luxury retail environment, preferably in a senior or client-facing role.
• Strong clienteling and interpersonal skills, with a proven ability to build and manage a personal client book.
• Results-driven with a keen understanding of luxury service standards.
• Professional, polished, and confident communicator.
• Proficient in using CRM systems and Microsoft Office.
• A team player with a proactive and flexible approach.

If you have a passion for luxury fashion, a strong commercial mindset, and a genuine dedication to exceptional service, we would love to hear from you.

Apply now and be part of a globally respected fashion house in the heart of London.