Senior Sales Advisor (FT & PT) | Bicester Village

REISS; Bicester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounts

Pension plan

Career development

Job summary

Reiss in Bicester Village is seeking a Senior Sales Associate (Keyholder) on a permanent basis, with options for full-time or part-time. You will support the day-to-day store operations and motivate the team to achieve sales and service targets. A passion for premium products and strong customer service are key to success.

You will play a pivotal role in delivering exceptional service, opening and closing the store, and driving the team to meet KPIs in a fast-paced luxury retail environment.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong interpersonal and communication skills are essential.
• Able to thrive in a fast-paced retail environment.

Responsibilities

• Deliver exceptional customer service to every guest.
• Support opening and closing procedures of the store.
• Inspire and lead the team to achieve sales KPIs.
• Delegate tasks to sales associates and ensure high standard execution.

Skills

Customer service

Communication

Team player

Adaptability

Sales mindset

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our Retail team, you’ll be joining our store in Bicester Village,as a Senior Sales Associate (Keyholder) on a permanent, full time/part time basis. You’ll be responsible for supporting the day-to‑day running of the store and motivating team members to ensure all sales and operational goals are met and exceeded.

Who you are

• A passion for premium or luxury product helps, but we’re open to all customer-facing backgrounds
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What you’ll be doing

• Delivering an exceptional customer service experience
• Supporting the opening and closing of the store
• Inspiring the team to ensure sales targets are continuously met
• Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
• Assisting the management team in leading the team to meet KPIs for the store

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.
• Employee referral scheme.
• Career development opportunities.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.