Senior Sales Advisor

William Wilson Limited; Inverness; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Pension

Bonuses

Maternity leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

William Wilson Limited in Inverness is seeking a Senior Sales Advisor to join our busy trade counter. You will handle customer enquiries, source materials, quote prices and manage special orders to support branch sales.

Working 40 hours per week, Monday to Friday 08:00–17:00, you will build strong customer relationships, stay informed on product developments, and coordinate with suppliers to ensure competitive pricing and on-time delivery. We offer a competitive package and excellent benefits.

Qualifications

• Experience in plumbing/heating or merchant industry preferred.
• Ability to build relationships and drive branch sales.
• Knowledge of product developments and market trends.
• Team player focused on service excellence.

Responsibilities

• Handle customer queries with solutions, quotes, and special orders.
• Proactively contact customers to build relationships and drive branch sales.
• Keep up-to-date with product developments and industry changes.
• Coordinate with suppliers to source materials and negotiate costs.
• Assist customers at the trade counter with recommendations and quotations.

Skills

Customer service

Communication skills

IT skills

Numeracy

Analytical thinking

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits Senior Sales Advisor - Inverness - William Wilson

About William Wilson

We are William Wilson, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

• Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
• offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.

Responsibilities

• Handling customer queries and provide solutions, including sourcing, quoting, and managing special orders
• Proactively contacting customers to build relationships and drive branch sales particularly focusing on customers with reduced or inactive spending
• Maintaining up-to-date knowledge of product developments, market trends, and industry changes
• Coordinating with suppliers to source materials, check availability, and negotiate costs.
• Serving customers on the trade counter by understanding their specific needs and providing product recommendations and quotations.

This is a full time permanent role working 40 hours per week, Monday to Friday between 08:00 - 17:00.

Requirements

• A good all-round knowledge of the plumbing & heating industry with both commercial and domestic factors.
• An appreciation of the demands of working within the merchant industry
• Understanding the importance of teamwork and how it can improve service levels for customers
• Be able to demonstrate an understanding and passion for excellence in customer service
• IT, Numeracy and Analytical skills required

Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.