Senior Sales Advisor

OKA; Guildford; On-site; GBP 24,000 - 30,000; Full time

Job summary

OKA is seeking a Senior Sales Advisor to join our luxury interior team in Guildford. You will deliver exceptional service, build lasting relationships, and drive revenue through expert product knowledge and proactive selling.

As a senior member of the sales floor, you will mentor others, greet customers, handle returns, and uphold store presentation while promoting our Interior Design Service (IDS) and OKA branding.

Qualifications

• Luxury retail experience in furniture or homeware is essential.
• Passion for best-in-class customer service and long-lasting relationships.
• Proven soft selling and cross-selling of related products.
• Good organisational skills with ability to prioritise tasks.
• Willingness to work weekends/public holidays and travel to support stores.
• Goal-oriented with a track record of meeting sales targets.
• Evidence of closing sales and converting prospects into purchases.
• Strong interest in beautiful interiors and OKA branding.
• Creative, proactive problem-solving mindset.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Offer expert product advice in person and by phone.
• Generate and maximise project revenue to hit targets.
• Process EPOS transactions accurately and efficiently.
• Identify sales opportunities and promote design services.
• Mentor and support other sales floor colleagues.
• Maintain store presentation and back-office standards.

Skills

Luxury retail experience

Customer service

Soft selling

Organisation

Weekend flexibility

Target-driven

Sales closing

Conversion awareness

Interiors enthusiasm

Tools

EPOS system

Job description

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the [Line Manager] the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing expert advice and guidance on products to customers in person and via phone
• Generating and maximising project revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a senior member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Able to evidence of closing sales, proactive outreach to customers and has clear understanding of conversion
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

If successful you will become part of the OKA family, a fast-paced and dynamic business.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving >