Senior Sales Advisor

STARK Group; Dalkeith; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

Pension

Life Assurance

Employee discount

Refer a Friend Scheme

Wellbeing Centre

Recognition Programme

Job summary

Jewson Dalkeith is seeking a proactive Sales Specialist to join our team. You will build strong relationships with customers, understand their needs, and recommend the right building materials and solutions. The role involves upselling, quoting, and order fulfilment with a strong focus on service quality.

You will develop product knowledge, advise on pricing and terms, and contribute to the branch's success with a customer-first approach.

Qualifications

• Experience in merchanting, construction, or B2B sales is preferred.
• Excellent communication and relationship-building skills are essential.
• Proactive approach to identify and secure sales opportunities.
• Strong organisational skills and attention to detail.
• Confident using IT systems and communicating with customers over the phone.

Responsibilities

• Build relationships with new, existing and lapsed customers.
• Understand customer requirements and recommend building materials and solutions.
• Identify opportunities to upsell and cross-sell to increase sales.
• Prepare quotations and process orders accurately and on time.
• Develop product knowledge by working with suppliers and manufacturers.
• Provide expert product advice and practical solutions to customers.
• Advise customers on pricing, terms, credit facilities and account management.
• Deliver outstanding customer experience on every interaction.
• Support branch objectives and contribute to team success.

Skills

Sales experience

Communication skills

Relationship-building

Organisational skills

IT systems literacy

Telephone communication

Tools

CRM software

Office suite

Job description

Jewson Dalkeith (EH22 1RZ) is looking for a proactive and customer-focused Sales Specialist to join our team. This is an excellent opportunity for someone with experience in merchanting, construction, industrial distribution or another B2B sales environment who enjoys building relationships, identifying opportunities and delivering outstanding customer service.

Working Hours
Monday to Friday: 7:30am to 5:00pm Alternate Saturdays: 8:00am to 12:00pm

What You Will Be Doing

• Building strong relationships with new, existing and lapsed customers.

• Understanding customer requirements and recommending the right building materials and solutions.

• Identifying opportunities to increase sales through upselling and cross-selling.

• Preparing quotations, processing orders and ensuring they are fulfilled accurately and on time.

• Developing your product knowledge by working closely with suppliers and manufacturers.

• Providing expert product advice and practical solutions to customers.

• Advising customers on pricing, trading terms, credit facilities and account management.

• Delivering an outstanding customer experience on every interaction.

• Supporting branch objectives and contributing to the overall success of the team.

What We Are Looking For

• We would love to hear from you if you have experience in a:
• Builders' Merchant
• Timber Merchant
• Plumbing & Heating Merchant
• Roofing Merchant
• Landscaping Merchant
• Civils Merchant
• Construction Supplies business
• Industrial or trade distribution environment

You will also have:

• Previous sales or customer service experience within the merchanting, construction or distribution sector.
• Excellent communication and relationship-building skills.
• A proactive approach with the ability to identify and secure sales opportunities.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and communicating with customers over the telephone.
• A positive attitude and a genuine passion for delivering excellent customer service.

You Will Share Our Values

• Enthusiasm – Passionate about delivering outstanding service and achieving results.
• Decency – Honest, respectful and committed to doing the right thing.
• Team Spirit – Working together to achieve success.
• Pride – Taking ownership and delivering quality in everything you do.

What's In It For You?

• Competitive Basic Salary
• Performance Related Bonus
• Retirement Savings Plan (Pension) with Legal & General
• Life Assurance
• WorkPerks via Reward Gateway
• Aviva Digicare+ Workplace App
• Voluntary benefits including Car Salary Sacrifice, Cycle2Work, Benenden Healthcare and Critical Illness Cover
• Employee Discount
• Refer a Friend Scheme
• Wellbeing Centre
• Recognition Programme

About Us

At Jewson, we are proud to be part of STARK Building Materials UK and one of the UK's most trusted builders' merchants. We support tradespeople, contractors, developers and homeowners with the products, expertise and service they need to get the job done. Our people are at the heart of everything we do, and we are committed to creating a supportive, inclusive and rewarding place to build your career.

If you are ready to take the next step in your career and join a business that values expertise, teamwork and exceptional customer service, we would love to hear from you.