Key Account Manager

Jewson; Kilmarnock; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

34 days holiday per year

Pension with Legal & General

Life Assurance

Reward Gateway discounts

Aviva Digicare+ Workplace App

Job summary

Jewson in Kilmarnock is seeking an internal sales/estimating specialist to build strong relationships with SME housebuilders, prepare accurate estimates, and manage orders from quote to delivery. You’ll work with branches and transport teams to ensure timely material arrivals and profitability.

The role is full-time with hybrid working, based at the Kilmarnock Sales Office (KA1 3XA). Typical hours are 8:00 am–5:00 pm, Monday to Friday, with opportunities to support revenue growth and product

Qualifications

• Experience in a builders’ merchant, supplier or construction-related role.
• Understanding of residential building projects and SME housebuilders.
• Commercial and pricing awareness, including margins, rebates and delivery charges.
• Confidence using drawings and material schedules to produce accurate estimates.

Responsibilities

• Build strong relationships with housebuilder customers and visit sites.
• Prepare accurate estimates and material take-offs from drawings/specifications.
• Manage customer orders from quotation through to delivery with branches/transport teams.
• Monitor live projects and forward orders to ensure on-site material arrival.
• Follow up quotations and identify sales opportunities to support revenue and margin growth.
• Source specialist products and liaise with suppliers on availability, pricing and delivery dates.
• Resolve customer queries, delivery issues and complaints promptly and professionally.
• Keep customer records, quotations and sales pipelines up to date with required specs.

Skills

Relationship building

Estimating

Customer support

Order processing

Communication

Time management

Tools

CRM tools

ERP systems

Drawings software

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!

This is a full-time role working Monday to Friday, 8:00 am to 5:00 pm, based at our Kilmarnock Sales Office (KA1 3XA), with hybrid working available.

What You’ll Be Doing

• Build strong relationships with housebuilder customers, including regular site visits and customer check-ins.
• Prepare accurate estimates and material take-offs using drawings, specifications and material schedules.
• Manage customer orders from quotation through to delivery, working closely with branches and transport teams.
• Monitor live projects and forward orders, ensuring materials arrive on site at the right time and in the right quantities.
• Follow up quotations, identify sales opportunities and support revenue and margin growth across your accounts.
• Source specialist products and liaise with suppliers to confirm availability, pricing and delivery dates.
• Resolve customer queries, delivery issues and complaints promptly and professionally.
• Keep customer records, quotations and sales pipelines up to date, providing product specifications and technical information when required.

What We’re Looking For

• Experience in a builders’ merchant, supplier or construction-related role, ideally in internal sales, estimating or customer support.
• A solid understanding of residential building projects, particularly SME housebuilders, and the pace and demands of live construction sites.
• A good understanding of building materials, product ranges and alternative specifications.
• Commercial and pricing awareness, including margins, rebates, delivery charges and credit processes.
• Confidence using drawings, specifications and material schedules to produce accurate estimates.
• Strong communication and relationship-building skills when dealing with site agents, buyers, project managers and Quantity Surveyors.
• The ability to manage multiple projects, orders and deadlines while maintaining accuracy and attention to detail.
• A proactive approach to resolving delivery issues, product availability and site requirements.
• The ability to work collaboratively with branches, logistics teams, suppliers and internal support functions.
• Confidence using order processing systems, CRM tools and internal platforms to manage customer activity and track opportunities.

What’s in It For You

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.