Senior Sales Advisor

Cotswold Company; Chelmsford; On-site; GBP 29,000 - 36,000; Full time

Job summary

The Cotswold Company — Chelmsford showroom is seeking a Senior Sales Advisor to lead from the floor, warmly welcome customers, and guide the team to deliver exceptional service. As a keyholder, you’ll open and close the showroom, maintain safety, and ensure the space remains beautifully presented throughout the day.

You will drive sales, develop product knowledge, and mentor colleagues while supporting a strong, customer‑facing team in a competitive retail environment in Chelmsford.

Qualifications

• Experience in a sales advisor role with product knowledge.
• Customer service focus with till and POS experience.
• Supervisory or leadership experience is a bonus.
• Willing to open/close store as keyholder.

Responsibilities

• Lead by example on the showroom floor with strong product knowledge and genuine service.
• Achieve and drive sales targets while supporting the team.
• Keep showroom merchandised to plan and maintain display quality.
• Set up displays and promotions; manage stockroom for availability of stock.
• Handle refunds, returns and end-of-day cash/card with accuracy.

Skills

Leadership

Customer service

Product knowledge

Sales skills

Cash handling

Tools

POS system

Till operations

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference TCC000942 Date posted 14/08/2026 Application closing date Blank Location Chelmsford Salary £27633 per annum Package competitive Contractual hours 38 Basis Full time Job category/type Retail Showrooms Attachments Blank

Senior Sales Advisor
The Cotswold Company — Chelmsford showroom

There's a particular pleasure in helping someone find the piece they'll keep for years. A dining table for the family. The armchair by the window. That's the work here.

We're looking for a Senior Sales Advisor to join our Chelmsford showroom — someone who leads from the floor, sells naturally, and helps a good team become a great one.

The role

You’ll be one of the senior faces of the showroom. That means giving every customer a warm, knowledgeable welcome, and helping the wider team do the same. As a keyholder, you’ll open up, keep the space safe and beautifully presented through the day, and lock up at close. When the management team is away, you’ll steer the ship — reading the numbers honestly and keeping trade moving.

A typical week

• Leading by example on the floor: strong product knowledge, natural selling, genuine service.
• Hitting and pushing past sales targets, and helping the team hit theirs.
• Keeping the showroom merchandised to plan and looking its best.
• Setting up displays and promotions, and looking after the stockroom so the right stock is always to hand.
• Handling refunds, returns and end-of-day cash and card — accurately, every time.
• Offering guidance and encouragement to the team, and keeping your own skills growing too.

You’ll be right for this if you’re

• Approachable, calm under pressure, and kind in how you work with others.
• A natural leader who lifts the people around you.
• Self-motivated, positive, and happy to flex as the day demands.
• Experienced in a sales advisor role, confident with product knowledge, customer service and the basics of till and systems.

Supervisory experience is a lovely bonus, but not a must — if you’ve led by example, we’d like to hear from you.

Why The Cotswold Company

We design furniture and homeware made to last — every piece backed by our 15-year guarantee. We’re proudly B-Corp certified, which means we hold ourselves to a higher standard for our people, our customers and the planet.

We’re growing, and there’s real room to grow with us.