Retail Sales Advisor

Brewers Decorator Centre; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free life assurance

5% employer pension contribution

Profit share scheme

Staff discounts

31 days holiday incl. bank holidays

Uniform

Job summary

Brewers Decorator Centre in Cheltenham is hiring a friendly Retail Sales Advisor to provide outstanding customer service and help run the branch and delivery service smoothly. No prior product knowledge needed, as full training will be provided, with a focus on customer service and teamwork.

The role offers 40 hours per week, Monday to Friday with Saturdays on a rota, and a competitive benefits package including pension contributions, life assurance, staff discounts, and holiday entitlement.

Qualifications

• Exceptional customer service and communication skills.
• Open and friendly personality.
• Team player who can also work independently.
• Willing to attend Fire Marshall/First Aider training.
• Keen to learn, develop skills and progress in the industry.
• Retail experience or product knowledge advantageous but not essential.

Responsibilities

• Provide exceptional service to customers in branch, delivering on Brewers' reputation for quality service.
• Use product knowledge to recommend and help customers find the best product for their needs.
• Mix paint for customers, process specialist orders, and request stock within the branch network.
• Develop sales of the company product range including wallpaper, paint and fabric.
• Build relationships with customers to identify needs and provide comprehensive service.
• Promote seasonal and special items, including merchandising in-store to increase visibility and sales.
• Assist with stock maintenance in the branch.
• Unload deliveries and ensure stock is distributed throughout the store.
• Keep the warehouse organized and safe in line with company standards.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: AUG20269213

Expiry date: 2026-08-28 21:00:00.000

Location: Cheltenham

Benefits: Free life assurance, 5% salary employer pension contribution subject to employee contributions, Profit share scheme after qualifying period, Staff discounts, Uniform, 31 days holiday including bank holidays (pro rata for part time)

40 hours a week

Monday to Friday with Saturdays on a rota

Salary - £28,136.00 Per annum plus pension and company benefits

We have an excellent opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Cheltenham, to provide exceptional service to customers in our store. You will play a vital part in helping serve customers and keeping the branch and its delivery service running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.

Since opening on Kingsditch Trade Park in 2016, we have been supplying local trade and retail customers with the widest range of decorating materials and providing expert advice to our customers on all things decorating. In store customers will find the widest selection of trade and designer paints, wallcoverings and a huge choice of decorating tools and equipment. The Branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked in The Sunday Times Best Places to Work 2026 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

As a Retail Sales Advisor with Brewers, some of your responsibilities will include:

• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Developing sales of the Company product range including wallpaper, paint and fabric
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch
• Unload deliveries and ensure stock is distributed throughout the store
• Keep our Warehouse organised and safe, in line with company standards

Who we are looking for to join our team:

• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can always be relied upon to work as an individual
• Willing to attend training to become a Fire Marshall and/or First Aider if required
• Keen to learn, develop skills, and progress within our industry
• Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate

In return we offer a comprehensive benefits package consisting of:

• Competitive salary
• 33 days holiday including bank holidays increasing with service (pro rata for part time)
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

Other job titles associated with this role include Retail Assistant, Retail Team Leader, Retail Advisor, Retail Associate, Shop Assistant, Stock Assistant