Senior Sales Administrator (Part time)

Findlater's Fine Foods Ltd; Linlithgow; On-site; GBP 25,000 - 35,000; Part time

Job summary

Findlater’s Fine Foods Ltd, the UK’s leading branded pâté producer, seeks an experienced Senior Sales Administrator for a part-time role in Linlithgow. The successful candidate will support sales administration and customer service, ensuring high quality and efficient processes, while demonstrating strong communication and organizational skills. This role requires regular on-site presence, specifically on Mondays, Tuesdays, and Fridays, with the potential for more hours during colleague absences.

Qualifications

• Experienced in customer service and administration roles, developed over several years.
• Self-starter able to re-prioritise effectively.
• Capable of developing relationships over the phone.

Responsibilities

• Complete key client account administration using external and internal systems.
• Process telephone customer orders accurately.
• Prepare reports for analysis and maintain good customer relations.

Skills

Excellent communication skills

Attention to detail

Strong organisational skills

Customer service skills

Ability to multitask

Tools

MS Office

EDI systems

Job description

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HR, Recruitment and Career Coaching Professional.

Do you want to work for anaward-winningcompany where quality is something that really matters? Findlater’s is the UK’s leadingbrandedpate producer, we truly value high standards and working co-operatively.

We are lookingto hirea highly experienced seniorsalesadministrator to support our teams across the business. Based in our Linlithgow production offices, thispart-time role is ideal for someone with excellent communication skills, an ability to effectively multi-task, exemplar attention to detail and a proactive approach.

To ensure that we give our customers the best possible service, we are looking for someone who can commit to being on site full time on a Monday, Tuesdayand Friday. As a small team, weideallyneed our new colleague to be able to workfull timehours when 2 other colleagues are on holiday.

Working primarily across salesadministrationand customer serviceliaisonareas, this is apositionsuited to a senior administrator who wants to use their extensive experience in a varied role, where they will have a high level of autonomy. A strong communicator, you’ll be able to make an effectivecontribution from dayone.Additionally, you’ll be able to use your initiative and seamlessly switch between tasks, successfully ensuring that daily admin processes are completed to the highest standards and any issues or problemsraisedby our customers are resolved quicky and efficiently.

Asa small growing company, we require people to be flexible in their role, however thekey duties and responsibilities are as follows:

•Effectivelycompletekey client account administration, using a range of external& internalsystems.

•Ensure that all changes are actioned accurately and in a timely manner.

•Effectively and accurately process telephone customer orders.

•Develop and maintain great relationships with our customers, efficiently dealing with any queries they might have.

•Preparing a range of reports for analysis.

•Monitor and respond to various email inboxes, effectively and accurately.

•Prepare point of sale packs for distribution to customers.

•Provide admin support to sales team as required, including creating sales paperwork for dispatch team.

•Assist the Finance Administrator as required, including processing payments, arranging credits, and providing cover when they are on holiday.

•Accurately update databases in a timely manner.

•Liaise with suppliers as required ensuring that orders are accurate and correctly processed.

•Support project work as required.

•Support Production and Operations teams as required.

•Able to act as first point of contact for customer and suppliers phoning into the offices, correctly routing calls as appropriate and managing messaging system.

•Capable of greeting all site visitors and ensure that they complete the relevant access paperwork.

•Assist with any other tasks as directed.

General responsibilities

•Show commitment to the company values in all aspects of your role.

•Ensure all communications, both verbal and written, enhance the company image.

•Be a great team player and be willing to workwith the entire Findlater’s team.

•Adhere to all company policies that are relevant to your role.

•Demonstrate a commitment to health and safety

•A commitment to equality.

•A strong commitment to theFindlater’sbrand.

Knowledge and Experience Required

•Excellent communications skills; particularly skilled in developing effective working relationships over the phone.

•High level of accuracy when performing in all task -pays great attention to detail.

•Excellent customer service and administrativeskills, developed overa number ofyears.

•Strong organisational skills, able to effectively multi-task and work flexibly.

•Confident user of MS Office suite and databases.

•Self-starter,able toeffectively re-prioritise

•Passionate aboutgood food.

•True team player who values the contribution of others.

•Experience of EDI systems would be an advantage.

Please note that we are not able to offer sponsorship for this role so all applicants must be eligible to work in the UK.

Any offer of employment will be subject to us securing suitable references and a creditcheck.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Manufacturing

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