Senior Safety Domain Expert - Falcon

Veeva; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Veeva seeks an experienced pharmacovigilance professional to join as Senior Safety Domain Expert for Veeva Falcon. You will bridge hands-on case processing with strategic PV operations and help shape next-generation automation tools.

You will collaborate with internal technical teams and external early adopters, acting as the Voice of the Customer to ensure flawless safety automation across workflows and platforms.

Qualifications

• 5+ years of active experience in Pharmacovigilance / Drug Safety Operations.
• Deep tactical understanding of day-to-day case processing workflows, intake, validation criteria, database reconciliation, and global expedited reporting timelines.
• Strategic PV Operations expertise with a clear vision of how PV operating models are evolving toward automation and digital transformation.
• Demonstrated AI experience, including active involvement with AI-driven software, automated workflow tools, agentic AI, or machine learning applications in pharmacovigilance or life sciences.
• Strong ability to bridge PV operational knowledge with technical product teams and present confidently to executive customers.
• Prior experience contributing to the design, implementation, or user-acceptance testing (UAT) of automated pharmacovigilance intake solutions.

Responsibilities

• Advise product and engineering teams on the detailed steps of safety case intake, triage, validation, and advanced data reconciliation workflows.
• Actively review, evaluate, and verify AI-driven platform outputs across case intake and processing steps to ensure maximum precision, accuracy, and safety compliance.
• Translate macro industry trends and operational shifts in PV into actionable platform capabilities and long-term automation strategies.
• Interact directly with PV leads and processing specialists at early adopter organizations, translating their feedback into actionable platform enhancements.
• Map out highly complex, multi-variable safety case scenarios to rigorously evaluate and calibrate the platform's reasoning boundaries.

Job description

The Role

We are looking for an experienced pharmacovigilance professional to serve as our Senior Safety Domain Expert for Veeva Falcon. In this role, you will bridge hands-on case processing execution with high-level strategic vision for the future of PV Operations, directly shaping next-generation AI and automation tools. You will spend your days collaborating with our internal technical teams and external early adopters, acting as the definitive \"Voice of the Customer\" to ensure our platform delivers flawless safety automation.

• End-to-End Workflow Guidance: Advise product and engineering teams on the detailed steps of safety case intake, triage, validation, and advanced data reconciliation workflows


• AI Calibration & Verification: Actively review, evaluate, and verify AI-driven platform outputs across case intake and processing steps to ensure maximum precision, accuracy, and safety compliance


• Strategic PV Ops Vision: Translate macro industry trends and operational shifts in PV into actionable platform capabilities and long-term automation strategies


• Early Adopter Engagement: Interact directly with PV leads and processing specialists at early adopter organizations, translating their feedback into actionable platform enhancements


• Stress-Test Scenario Building: Map out highly complex, multi-variable safety case scenarios to rigorously evaluate and calibrate the platform's reasoning boundaries

• 5+ years of active experience in Pharmacovigilance / Drug Safety Operations


• Deep tactical understanding of day-to-day case processing workflows, intake, validation criteria, database reconciliation, and global expedited reporting timelines


• Strategic PV Operations expertise with a clear vision of how PV operating models are evolving toward automation and digital transformation


• Demonstrated AI experience, including active involvement with AI-driven software, automated workflow tools, agentic AI, or machine learning applications in pharmacovigilance or life sciences


• Strong ability to bridge PV operational knowledge with technical product teams and present confidently to executive customers

• Prior experience contributing to the design, implementation, or user-acceptance testing (UAT) of automated pharmacovigilance intake solutions

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.


• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.


• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.


• Once all interviews are complete, the manager will be in touch with a final decision.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].