Senior SaaS Growth & Renewal Manager

Jodie Inc.; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

GBP 2,000 learning budget

5% employer pension contribution

Full-time role with London HQ

Job summary

Jodie Inc. in London is seeking an experienced Customer Success professional to own a portfolio of business customers, ensuring successful renewals and expansion. You will monitor usage, drive adoption, and align the product with customer goals.

The role requires strong relationship-building, ability to discuss commercial terms, and excellent forecasting to keep renewal opportunities on track. This is a full-time position based at our London HQ.

Qualifications

• Experience retaining and growing a B2B SaaS or recurring-revenue portfolio.
• Ability to discuss commercial terms and explain technical products in clear language.
• Sound judgement with account data, CRM hygiene and forecasting.
• Ability to earn trust with busy business owners and follow through on difficult conversations.

Responsibilities

• Own a portfolio of business customers with clear success plans and renewal forecasts.
• Use activation, call quality and product usage to spot risk early and agree a recovery plan.
• Grow accounts through locations, workflows and integrations with a clear business case for each recommendation.
• Bring recurring customer problems to product and engineering and close the loop when solved.

Skills

B2B SaaS

Account management

Forecasting

Relationship building

Tools

CRM systems

Job description

Jodie Inc. in London is seeking an experienced Customer Success professional to own a portfolio of business customers, ensuring successful renewals and expansion. You will monitor usage, drive adoption, and align the product with customer goals.

The role requires strong relationship-building, ability to discuss commercial terms, and excellent forecasting to keep renewal opportunities on track. This is a full-time position based at our London HQ.