Senior SaaS Customer Success Engineer — Drive Adoption & ROI

Mongoose Gray; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Mongoose Gray in London is seeking a Senior Customer Success Engineer to be the human face of our award-winning SaaS products and drive the CS function.

You will lead strategic reviews, champion adoption, and partner with Sales, AM, Product and Marketing to maximize ROI and retention, while maintaining a strong work/life balance in a hybrid role.

We offer a negotiable salary plus benefits and the chance to shape customer success at scale.

Qualifications

• First-class written and verbal communication.
• Entrepreneurial mindset with a can-do attitude.
• Experience in customer success or account management in SaaS.

Responsibilities

• Lead strategic reviews and executive workshops with key accounts.
• Drive product adoption, engagement and ROI for customers.
• Collaborate with Sales, AM and Product to expand opportunities.
• Represent customers' interests and advocate for high satisfaction.

Skills

Communication skills

Entrepreneurial mindset

Change management

Education

STEM Bachelor’s/Master’s

Job description

Mongoose Gray in London is seeking a Senior Customer Success Engineer to be the human face of our award-winning SaaS products and drive the CS function.

You will lead strategic reviews, champion adoption, and partner with Sales, AM, Product and Marketing to maximize ROI and retention, while maintaining a strong work/life balance in a hybrid role.

We offer a negotiable salary plus benefits and the chance to shape customer success at scale.