Senior Risk Manager, Trustworthy Shopping Experience

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Risk Manager, focusing on enhancing customer trust and safeguarding online shopping experiences. This pivotal role requires collaboration across various teams to implement compliance initiatives and drive improvements. You will lead the identification of key risk indicators and ensure adherence to regulatory requirements. If you are passionate about protecting customers and enjoy working in a dynamic environment, this opportunity offers the chance to make a significant impact on millions of shoppers worldwide.

Qualifications

• Experience in compliance, audit, or risk management is essential.
• Ability to work with cross-functional teams and manage stakeholders.

Responsibilities

• Develop and implement compliance strategies for various projects.
• Collaborate with legal and product teams to ensure compliance.

Skills

Compliance Management

Risk Assessment

Stakeholder Management

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Lean Principles

Six Sigma

Job description

Senior Risk Manager, Trustworthy Shopping Experience

Position available in Luxembourg, Munich, or Milan.

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to lead compliance related positive changes in our product. You will drive the implementation of compliance initiatives to ensure adherence to regulatory requirements and industry best practices. You will lead the identification, assessment, and monitoring of key risk indicators, areas of improvements, recommend and implement appropriate action. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.



Key job responsibilities

- Develop and implement strategies for multiple projects, monitoring progress against key milestones
- Work closely with stakeholders across Compliance, Legal, Product, Policy Partners and Business teams, to implement compliance requirements
- Identify industry best practices and implement product features
- Act as a subject matter expert and key point of contact to support the team in operating within compliance
- Support external audits, reporting, and data requests

This position involves travel (up to 20% of the time), primarily within Europe with occasional trips to international locations.

A day in the life
• Plan and prioritize tasks to advance ongoing projects
• Reach out to compliance and legal teams to understand regulatory requirements and translate them into business requirements
• Work closely with policy, product, and tech teams to implement necessary changes
• Contribute to a positive team atmosphere through open communication and support

About the team
At Amazon, we believe customer trust is paramount. The EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience in compliance, audit or risk management
- Experience working with cross functional teams and managing multiple stakeholders

PREFERRED QUALIFICATIONS

- Master's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- 5+ years of experience in compliance, audit or risk management

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