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Senior Retail Sales Advisor Swatch Edinburgh

Swatch

City of Edinburgh

On-site

GBP 22,000 - 28,000

Full time

4 days ago

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Job summary

A leading retail company is seeking a Senior Retail Sales Advisor in Edinburgh. The role involves delivering exceptional customer service, achieving sales targets, and overseeing the team on the shop floor. Ideal candidates will have a passion for retail and a proactive approach to leadership.

Qualifications

Passionate about providing the highest level of customer experience.
Enjoys developing team members with constructive feedback.
Previous experience in retail and/or fashion accessories preferred.

Responsibilities

Greet and serve all customers, ensuring a fast, friendly service.
Contribute to store reaching its monthly sales targets.
Delegate tasks to colleagues to ensure productivity during peak trade.

Skills

Customer Service

Sales

Team Leadership

Senior Retail Sales Advisor Swatch Edinburgh

Swatch Edinburgh, Scotland, United Kingdom

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Senior Retail Sales Advisor Swatch Edinburgh

Swatch Edinburgh, Scotland, United Kingdom

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The Company

Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.

In March 2022 Swatch released its first collaboration with OMEGA - the MoonSwatch which took the world by storm. In 2023 Swatch released another collaboration, this time with Blancpain’s Fifty Fathoms.

Flik Flak was created in 1987 to integrate a unique concept for learning to tell the time. They are now the most popular children’s watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.

Job Description

Sales

Greet and serve all customers providing a fast friendly service
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other Swatch products
Provide reliable information to customers in all matters relating to guaranteed and after sales service
Help display merchandise as directed
Contribute to the store reaching its monthly sales targets
Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
Maintain/build a general awareness of products and security hot spots
Follow Company policy and procedures for opening/closing the store
All transactions to be handled in a responsible and secure way

Reporting

Accurate reporting of all administration and stock control
Collation of sales figures
Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

Ensure the store is kept clean and presentable at all times
Delegate tasks to colleagues to ensure productivity during peak trade

Communication

Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Hold briefing sessions in the absence of the Store Manager or Assistant Manager
Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
Be familiar with international customer’s customs and culture

Product Knowledge

Attend regular training programmes
Confidently deliver product knowledge and train colleagues on upcoming collections
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers

Profile

Essential

Passionate to lead, motivate and engage a team
Driven to improve conversion and ensure the store and team meet KPIs
Enjoys developing team members, with the ability to provide constructive and positive feedback
Passionate about providing the highest level of customer experience, leading by example for other team members
Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements

Preferred

Previous experience in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous Supervisory experience

Job Location: Princes Street 99A, EH2 3AA Edinburgh, United Kingdom (Scotland)

Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Industries
Retail Luxury Goods and Jewelry and Retail

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