Senior Retail Sales Advisor Swatch Edinburgh

The SWATCH Group; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the watch industry seeks a Sales Associate in Edinburgh. The role involves providing exceptional customer service, maintaining store standards, and possessing strong product knowledge. The ideal candidate should be proactive, detail-oriented, and foster effective communication both with customers and colleagues.

Qualifications

• Familiarity with product range required.
• Confident communication skills essential.
• Experience in retail or sales preferred.

Responsibilities

• Greet and serve customers providing excellent service.
• Maintain store appearance and control shrinkage.
• Ensure accurate reporting and handle transactions securely.

Skills

Customer Service

Product Knowledge

Communication Skills

Team Leadership

Attention to Detail

Job description

Job description

Sales

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams

• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.
• Confidently deliver product knowledge and train colleagues on upcoming collections

• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.