Senior Retail Advisor

EE; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE/BT

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare

Dental

Job summary

EE is seeking a Senior Retail Advisor to lead store floor activities, guide colleagues, and deliver outstanding customer experiences. You’ll match customers with the right EE/BT products, keep daily operations running smoothly, and step in when the Manager or Assistant Manager are away.

We value leadership, resilience, and the ability to stay calm under pressure, with a focus on team development and customer satisfaction. Flexible hours may be available to fit business needs.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong communication and interpersonal skills.
• Proven ability to handle multiple tasks and meet targets.

Responsibilities

• Lead store floor operations and support the Manager and Assistant Manager.
• Match customers with the right products and solutions to meet their needs.
• Keep the store running smoothly and foster a positive team environment.
• Provide guidance and support to colleagues to deliver excellent customer experiences.

Skills

Leadership

Communication

Customer service

Adaptability

Resilience

Job description

What’s in it for you?

• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family

At EE, connection meets leadership. We believe the qualities that make you unique are exactly the ones that help you thrive – not just as a Sales Advisor, but as a leader on the shop floor. Our stores celebrate individuality, and your ability to adapt, stay resilient, guide others and remain composed under pressure is where you’ll truly shine. Whether you’ve navigated challenges, balanced responsibilities or thrived while hitting targets, you already have the foundations of a great Senior Retail Advisor. In this role, you’ll be a role model – offering support, encouragement, and direction when needed most. As a Senior, your influence goes beyond the brilliant customer experiences you already deliver. You’ll still match customers with the right solutions, but you’ll also help keep the store running smoothly, step in to lead when the Manager and Assistant Manager are away – and create an environment where both customers and colleagues feel confident, supported, and valued. Your ability to think on your feet, stay calm in busy moments, and bring positivity to every interaction is exactly what we’re looking for. Adaptability is key. If you’re curious, open to learning and excited to help yourself and others grow, you’ll fit right in. All you need is the drive to succeed, the confidence to be yourself and the people skills to lift those around you. We’ll give you all the training and support you need to step into leadership with pride. We know life never stands still. That’s why we offer flexibility wherever possible – whether you need part‑time hours, set working days, or support during unexpected moments. If you’re the right person for the role, we’ll do everything we can to make it work for you. At EE, you’ll find more than a job – you’ll find a team that values your resilience, supports your growth and celebrates your success. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre‑employment checks.