Senior Resource Manager

Clio; Greater London; Hybrid; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

25 days holiday

Private healthcare + life & CI

Pension contribution

Professional development

Clioversary program

Job summary

Clio is seeking a Senior Resource Manager to oversee Clio Operate’s global resource demand, capacity, and utilisation across EMEA, NAMER, and APAC, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements.

You will lead planning, capability development, and forecasting to maximise profitability and efficiency, with a background in large professional services and strong communication skills as essential requirements.

Qualifications

• At least 5 years of experience in project management, resource planning, or consulting within a large Professional Services organisation.
• Strategic thinking to align team capacity with long-term business goals.
• Analytical skills to forecast and optimise.
• Excellent communication and stakeholder coordination.
• Proficiency in resource management software and project management tools.

Responsibilities

• Resource Planning and Allocation: Oversee resource demand, capacity, and utilisation across regions (EMEA, NAMER, APAC).
• Talent and Capability Management: Develop and manage staffing capabilities to support growth and projects.
• Performance Monitoring and Reporting: Monitor performance and provide forecasts to maximise profitability and efficiency.

Skills

Project management

Resource planning

Strategic thinking

Analytical skills

Communication

PM tools

Tools

PM tools

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionalswhile increasing access to justice.

Summary:

Role Summary

The Senior Resource Manager is responsible for overseeing Clio Operate’s overall resource demand, scale, and utilisation across all regions (EMEA, NAMER, and APAC), covering internal and partner services teams, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements. This role involves strategically managing resource supply and demand through continuous monitoring of utilisation, forward planning, and proactive capability development to maximise profitability and efficiency.

Key Responsibilities

• Resource Planning and Allocation:

• Talent and Capability Management:

• Performance Monitoring and Reporting:

Required Skills and Qualifications

• Experience: At least 5 years of experience in project management, resource planning, or consulting, specifically within a large and complex Professional Services organisation.

• Strategic Thinking: Ability to align team capacity with long-term business goals.

• Analytical Skills: Proven ability to analyse data for forecasting and optimisation.

• Communication: Excellent negotiation and interpersonal skills for coordinating with teams and stakeholders.

• Technical Proficiency: Proficiency in resource management software and project management tools.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary

• Clio offers a flexible hybrid work environment

• 25 days holiday + bank holidays

• Private Healthcare with Life Insurance & Critical Illness cover

• Pension contribution

• Professional development and growth options

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is £64,900 to £87,900 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

_ Disclaimer: We only communicate with candidates through official @clio.com email addresses._