Senior Rent & Service Charge Manager

LTS Resourcing; Northampton; On-site; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Bonus

Pension

Life cover

Job summary

LTS Resourcing is recruiting an experienced Service Charge & Rent Manager to join a growing housing organisation in Northampton. The role leads the Service Charge and Rent team, driving annual cycles with accuracy and compliance.

You’ll manage day-to-day service charge and rent operations, oversee budgets, reconciliations, rent reviews, and data validation, and ensure regulatory compliance across a varied portfolio.

Qualifications

• Experience across service charges, rent setting, housing finance or leasehold management.
• Proven people management experience.
• Knowledge of Rent Standard, Shared Ownership Code and affordable housing rent setting.
• Knowledge of leasehold requirements and service charge legislation incl. Landlord and Tenant Act 1985.
• Experience managing annual rent and service charge cycles across varied portfolios.
• Strong financial and analytical skills: budgets, reconciliations, forecasting.
• Ability to interpret leases, policies, regulatory requirements and complex financial information.
• Excellent stakeholder management and ability to challenge where appropriate.
• Experience handling complex customer queries and complaints.
• Ability to manage competing priorities and fixed annual deadlines.

Responsibilities

• Lead and develop the Service Charge and Rent team, including performance management, objectives, one-to-ones and development.
• Managing the end-to-end annual service charge cycle, covering budgets, estimates, reconciliations, billing information and customer communications.
• Managing annual rent reviews across relevant housing portfolios.
• Overseeing rent increase activity from calculation and data validation through to notices, system updates and post-implementation checks.
• Ensuring rent and service charge calculations are supported by accurate data and robust quality controls.
• Working closely with Finance on budgeting, forecasting, reconciliations and material variances.
• Ensuring compliance with relevant housing regulation, lease requirements and service charge legislation.
• Managing relationships with managing agents and reviewing and challenging budgets, invoices and audited accounts.
• Providing technical guidance on service charge recovery, rent setting, lease interpretation and shared ownership.
• Overseeing complex customer queries and complaints.
• Identifying opportunities to improve processes, controls, systems, reporting and overall service delivery.

Skills

Leadership

Rent setting

Service charges

Budgeting

Forecasting

Stakeholder management

Financial analysis

Lease interpretation

Quality assurance

Education

Housing/Finance/Property qualification

Job description

LTS Resourcing is recruiting an experienced Service Charge & Rent Manager to join a growing housing organisation in Northampton. The role leads the Service Charge and Rent team, driving annual cycles with accuracy and compliance.

You’ll manage day-to-day service charge and rent operations, oversee budgets, reconciliations, rent reviews, and data validation, and ensure regulatory compliance across a varied portfolio.