Senior Renewals Strategy & Operations Analyst

Okta Inc.; Ashington; Remote; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Work from home opportunities

Health + Wellness

Financial Benefits

Pay + Incentives

Time Off

Everyday Living

Resources

Job summary

Okta Inc. is seeking a strategic analytics professional to own forecasting, capacity and retention planning, and performance measurement for the Renewals organization.

You will build scalable, trusted reporting systems and partner with leadership to drive incentives and accountability. You will direct AI-enabled analyses and ensure data quality, while guiding cross-functional teams to improve product depth adoption and renewal success.

Qualifications

• 3–5+ years in operational analytics, FP&A, or revenue operations.
• Experience supporting GTM, sales, CS or post-sales functions is a plus.
• Strong understanding of SaaS financial and business metrics.
• Ability to design and own recurring processes end-to-end.

Responsibilities

• Own weekly and quarterly forecast process end to end.
• Develop and scale forecasting models and tracking.
• Lead capacity and retention planning with visibility into health metrics.
• Automate reporting and enable self-service insights across teams.

Skills

Strategic thinking

Forecasting

Ownership mindset

Cross-functional

Data storytelling

Tools

Salesforce

Tableau

Claude Code

Clari

Gainsight

Jira

Job description

• We’re looking for a strategic critical thinker with an ownership mindset to drive analytics that scale
• As a trusted advisor to the Renewals organization, you own the analytical backbone of the day-to-day business operations, including: forecasting, capacity and retention planning, and accountability and measurement for the org
• You build these into scalable, trusted systems
• Forecasting. Own the weekly and quarterly forecast process end to end. Maintain accuracy tracking so we know when the forecast is wrong, why, and what to fix. Development of new forecasting models
• Capacity & Retention Planning. Own target setting and capacity modeling as well as the book of business management to provide renewal management with clear visibility into territory and account health
• Accountability & Measurement. Partner with cross-functional leadership on incentive design and how we measure individual performance. Own recurring reporting that holds the org accountable: product depth and adoption, true up visibility, and other measures the team needs
• Analysis & Automation. You understand tables and sources well enough to direct AI tools to generate analysis and own the judgment on top of it to drive strategic decision making.Scale the team’s reporting systems for self-service and efficiency

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

Clear, structured written and verbal communication with senior stakeholdersStructured, logical thinking: the ability to break down a problem and iteratively test solutionsStrong understanding of SaaS financial and business metricsA track record of owning a recurring process end to end, with the organizational skills to manage multiple concurrent prioritiesWorking knowledge of AI/ML tools and data pipelines, enough to direct AI-generated analysis and judge when the output is rightDemonstrated ability to collect and assess data and present it in a clear, actionable way to stakeholdersHands-on experience in Salesforce and Tableau; familiarity with Claude Code, Clari, Gainsight, or Jira is a plus3 to 5+ years in an operational analytics, FP&A, or revenue operations role, ideally supporting a GTM, sales, Customer Success, or post-sales function