Senior GTM AI Advisor

Outreach; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Full medical benefits

401K

Flexible time off

Job summary

Outreach is seeking an experienced AI-driven Customer Success professional in Greater London to own a portfolio of named accounts and deliver measurable business outcomes. You will drive adoption of core platform capabilities, especially AI features, and manage credit consumption as a key metric.

You will lead Executive Business Reviews with a focus on ROI, productivity gains, and revenue impact, while coordinating with Sales, RevOps, and Product to ensure customer value and retention.

Qualifications

• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or related SaaS roles.
• Experience managing enterprise customer relationships and multi-product AI-enabled offerings.
• Strong analytical mindset with data-informed decision making.

Responsibilities

• Own a portfolio of named accounts and ensure measurable business outcomes.
• Drive adoption of AI-powered features and monitor credit consumption as a success metric.
• Lead Executive Business Reviews (EBRs) tied to ROI and revenue impact.

Skills

Customer Success

Enterprise relationships

AI/ML familiarity

Change management

Executive communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Outreach

Job description

• Our AI Advisors are where the promise of the platform becomes real for our customers
• We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more
• AI is part of how we get there — sharpening the insights we bring to every customer conversation
• We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers’ work continues to evolve
• Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows
• Customer Outcomes & Value Realisation
• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
• AI Adoption & Enablement
• Educate customers on AI capabilities (e.g., automation, predictive insights, personalisation)
• Own credit consumption as a primary, accountable metric for their book of named accounts
• Define and prioritise AI use cases with the customer — translating a customer’s GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption
• Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted
• Act as a strategist and influencer on the customer’s AI GTM strategy — shaping how and where AI agents get embedded into the customer’s sales process, and helping to build the internal business case for expanding usage into new teams and workflows
• Data-Driven Account Management
• Leverage customer data and AI insights to proactively identify risks and expansion opportunities
• Monitor health scores, usage trends, and engagement signals to drive action
• Use AI tools to surface recommendations and next best actions
• Retention & Growth
• Own renewal strategy and mitigate churn/contraction risk
• Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value
• Partner with Sales and RevOps to align on account strategy
• Cross-Functional Collaboration
• Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction
• Partner with Professional Services on onboarding and complex implementations
• Provide feedback on AI models, accuracy, and customer sentiment

Benefits

• Parental leave - Extended PTO for both parents, plus unique perks to ease the transition of returning to work
• Full medical benefits - Majority of employer paid medical, dental and vision coverage
• 401K - A competitive plan to help you save for retirement
• Flexible time off - We believe in a healthy work/life balance, and in our employees to make practical time off arrangements

Proven track record of driving renewals, expansion, and customer outcomesComfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholdersStrong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usageStrategic thinking and consultative problem-solving mindsetExperience managing enterprise customer relationships5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offeringsStrong analytical mindset with the ability to interpret data and translate into actionDemonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managersExperience working with AI/ML-powered products or automation toolsFamiliarity with concepts like predictive analytics, generative AI, or workflow automationWorking knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs)Working knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etcExperience using platforms like Salesforce, Gainsight, or OutreachCuriosity and adaptability in a fast-evolving AI landscapeRisk management and mitigation planning experience