Senior Renewals Manager

Dataiku; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Renewals Manager to drive customer retention and renewal success. In this dynamic role, you will engage with customers to ensure timely renewals, analyze data to identify growth opportunities, and collaborate with cross-functional teams to enhance the renewal strategy. This position offers a unique chance to contribute to a fast-growing SaaS organization at the forefront of the AI revolution. If you're passionate about customer success and eager to make a significant impact in a collaborative environment, this opportunity is perfect for you!

Qualifications

• 5-7 years of experience in enterprise SaaS renewals or account management.
• Strong customer-first mindset with proactive risk mitigation skills.
• Excellent communication skills to engage executive stakeholders.

Responsibilities

• Maximise retention rate and on-time renewal through effective management.
• Lead contract renewal negotiations for timely closures.
• Analyse customer data to develop retention and growth strategies.

Skills

Enterprise SaaS Renewals

Account Management

Commercial Negotiations

Customer Engagement

Risk Mitigation

Communication Skills

Analytical Skills

Proficiency in Revenue Technologies

Adaptability

Problem-Solving

Tools

Revenue Technologies

Job description

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience.

As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organisations to maximise the value our platform delivers. This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organisation while helping shape our renewal strategy and best practices.

How you’ll make an impact

• Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
• Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
• Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
• Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
• Support at-risk customers through mitigation planning and customer success initiatives.
• Lead contract renewal negotiations to achieve successful, timely closures.
• Evaluate license usage and ensure true-up requirements are accurately processed.
• Provide accurate weekly forecasts on renewals and associated risks.
• Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.

What you’ll need to be successful

• At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
• Background in commercial negotiations and account management.
• Proficiency in revenue technologies, including ability to manage your own book of business.
• Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
• Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
• Excellent communication skills with the ability to engage executive stakeholders.
• Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.

What you’ll need to stand out

• A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
• Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
• A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
• A strong understanding of subscription-based business models and best practices in renewals management.
• Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
• A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
• French language skills are required for this position.

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku!