Senior Relationship Manager

Principality; Haverfordwest, Cardiff; Hybrid; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Flexible hybrid working

Cardiff office presence 8 days/month

Belong benefits package

Job summary

Principality is seeking a Senior Relationship Manager to join our Commercial Lending team. You will manage a portfolio of clients, retain relationships, and originate new lending deals for existing and new clients in a supportive, inclusive environment.

We offer flexible hybrid working with a minimum engagement of 8 days per month in the Cardiff office, plus a Belong benefits package. The role emphasizes relationship-building, regulatory awareness, and delivering outstanding customer service.

Qualifications

• Substantial experience in commercial property lending including investment and development funding structures.
• Strong sales and negotiating skills.
• Excellent communication and interpersonal skills.
• Experience in coaching and mentoring.

Responsibilities

• Portfolio Management: Manage a portfolio of clients through a Relationship model to retain and execute new commercial lending deals.
• Networking: Build strong professional relationships within the commercial real estate and business community.
• Coaching & Mentoring: Develop skills and capabilities of colleagues within the team.

Skills

Commercial property lending

Sales & negotiation

Analytical abilities

Communication & interpersonal skills

Coaching & mentoring

Driving licence

Job description

Hours: 35 - Talk to us about Flexible Working

Hours: 35 - Talk to us about Flexible Working

Location: Principality Branch, Haverfordwest

Location: Principality Head Office, Cardiff

Hours: 35

Contract Duration: Full-Time, Fixed Term Contract

Hours: 35 - Talk to us about Flexible Working

Salary: Up to £55,000

Contract Duration: Full-Time, Permanent

Closing Date: 20 September 2026

Senior Relationship Manager

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.

There are plenty of reasons to build your career with Principality:

• Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

The award-winning Commercial team is a growing part of the wider Building Society, lending to property investors, property developers and Housing Associations, (the role holder will not have exposure to Housing Associations in their portfolio) We are ambitious, professional and put the customer relationship at the heart of what we do with quick decisions and a flexible approach. We achieve through the team, where the role holder will be supported by an excellent back-office function.

We have an exciting opportunity for a Senior Relationship Manager to join our Commercial Lending team. This role is responsible for a portfolio of clients to retain and originate new commercial lending deals for both existing and new clients.

Key responsibilities:

• Portfolio Management: Manage a portfolio of clients through a Relationship model to retain and execute new commercial lending deals for both existing and new clients within the standards the Society sets in terms of credit policy and returns.
• Networking: Build strong professional relationships within the commercial real estate and business community to develop the Society’s brand to maximum effect.
• Coaching & Mentoring: You will have a role in developing the skills and capabilities of colleagues within the team

Key Skills:

• Substantial experience in a commercial property lending environment including investment and development funding structures with a detailed understanding of areas such as security, risk management, legal and regulatory environments.
• Strong sales and negotiating skills
• Strong analytical and quantitative abilities
• Excellent communication and interpersonal skills
• Experienced in coaching and mentoring
• Driving licence – a company car will be provided as part of the package

We reserve the right to close this vacancy early should we receive a high volume of applications.