Senior Relationship Manager

OpenPayd Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Personal training

Cycle to Work

Gym discount

PerkBox discounts

Travel loan

Company pension

Health insurance

Office breakfasts & socials

Birthday + volunteering day

Job summary

OpenPayd Ltd is seeking an experienced client-facing professional for a senior role in relationship/account management or sales within payments infrastructure. You will manage a portfolio of clients, build long-term relationships and act as the main contact for complex queries.

You will identify cross-sell opportunities and lead account-planning with internal teams, coordinating operations to deliver an exceptional end-to-end client experience.

Qualifications

• 7–15 years in client-facing relationship/account management or sales.
• Experience in FX, banking, cross-border payments or fintech.
• Exposure to crypto or digital assets is desirable.
• Strong stakeholder relationships across diverse backgrounds.

Responsibilities

• Own and develop an assigned portfolio of clients, building long-term relationships.
• Be main contact for complex queries, escalations and account direction.
• Identify cross-sell and upsell opportunities to increase account value.
• Lead account-planning with internal teams and clients, capturing actions.
• Coordinate Operations and OpenPayd teams to deliver end-to-end service.
• Monitor client communications and provide proactive support.
• Share best practices to help clients improve operations and outcomes.
• Maintain CRM records and Salesforce reporting, supporting continuous improvement.

Skills

Relationship management

Account management

Sales experience

Stakeholder management

Client communication

Project coordination

Tools

Salesforce

Slack

Trello

HubSpot

Microsoft Office

Job description

Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually.

How will you add value to the OpenPayd journey?

• Own and develop an assigned portfolio of clients, building long-term relationships that support satisfaction and retention.
• Build trusted relationships with key stakeholders and understand their strategic priorities and operating needs.
• Act as the main point of contact for complex queries, escalations and strategic account direction.
• Identify relevant cross-sell and upsell opportunities that strengthen client outcomes and increase account value.
• Lead account-planning conversations with internal teams and client stakeholders, capturing requirements and agreeing clear actions.
• Coordinate Operations and other OpenPayd teams to resolve issues and deliver an effective end-to-end client experience.
• Monitor client communication channels and provide proactive, timely support.
• Share best-practice guidance that helps clients improve their operations and initiatives, and monitor the resulting outcomes.
• Maintain accurate CRM records and Salesforce reporting, and contribute to continuous-improvement projects across the Customer Success team.

The ideal candidate will have the following:

• 7-15 years' experience in a client facing role in relationship management, account management or sales within FX, banking, cross-border payments, fintech or a similar environment; exposure to crypto or digital assets is desirable.
• Direct experience of supporting customers from a range of backgrounds and building effective stakeholder relationships.
• A general understanding of FX, bank transfers, fintech and PSD2, together with an interest in payments and financial infrastructure.
• A basic understanding of APIs and confidence discussing client requirements with internal teams.
• Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.
• Confidence using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.
• The ability to drive projects, improve operational efficiency and propose practical solutions.
• Excellent communication skills, including the confidence to manage challenging conversations and influence C-level stakeholders.
• A proactive, self-motivated approach and a willingness to go beyond the baseline to support clients.

Our perks and benfits:

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership - £80 towards any gym
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health, Dental & Life Insurance
• Wednesday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering