Quality Assurance Lead

OpenPayd; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Personal training budget - £3000

Cycle to Work scheme

Discounted gym membership - £80

Travel loan

Company Pension plan

Office breakfasts and team socials

25 days annual leave + holidays

Job summary

OpenPayd is building a universal financial infrastructure and needs a leader to establish and drive the Quality Assurance function across onboarding, CDD/EDD, transaction monitoring, and payment operations. You will lead risk-based QA reviews, define governance, and collaborate with Compliance, Risk and Internal Audit to strengthen controls.

The ideal candidate has 8–10+ years in QA/compliance roles, with 4–5 years in leadership, knowledge of KYC/CDD/EDD, and experience in regulated financial

Qualifications

• At least 8–10 years in QA/compliance roles with 4–5 years in leadership.
• Experience in regulated financial services.
• Knowledge of KYC, CDD and EDD.
• Knowledge of transaction monitoring and financial crime controls.
• Strong analytical and written/verbal communication skills.

Responsibilities

• Lead QA and governance roadmap and operating model.
• Develop a risk-based QA framework.
• Conduct reviews across onboarding, CDD/EDD, monitoring, fraud, and operations.
• Document review samples with evidence trail and independence.
• Produce clear reports and KPIs for senior management.
• Track remediation actions and escalation of systemic issues.
• Collaborate with first-line, Compliance, Risk, Internal Audit and other stakeholders.
• Drive continuous improvement of QA methodology and training.

Skills

QA Leadership

Compliance Monitoring

Audit & Review

KYC/CDD/EDD

Regulatory Knowledge

Stakeholder Management

Communication Skills

Tools

Case Management Systems

Data Analytics Tools

Job description

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins - at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.

How will you add value to the OpenPayd journey?

• Establish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap.
• Develop, own and maintain a robust, risk-based Quality Assurance framework.
• Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
• Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
• Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
• Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
• Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
• Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
• Track remediation actions, validate completed corrective measures before closure, and escalation significant, overdue, or systemic issues appropriately.
• Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
• Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.

The ideal candidate will have the following:

• Experience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
• Min 8-10 Years of relevant experience with min. 4-5 years of lead/manager experience within QA function
• Experience of overseeing QC 1st Line Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
• A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
• Experience within fintech, payments, banking, or another regulated financial services environment is desirable.
• Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.

Our perks and benefits:

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership - £80 towards any gym
• Travel loan
• Company Pension plan
• Wednesday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

We’d like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.