Senior Registration Support Officer

Gloucestershire County Council; Cheltenham; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading local authority in Gloucestershire seeks a Senior Registration Support Officer to join their busy team responsible for managing bookings for vital ceremonies. You will lead a team, ensuring excellent service delivery while handling a variety of administrative tasks in a public-facing role, with opportunities for career development and a supportive work environment.

Benefits

Flexible and agile working opportunities

25.5 days annual leave increasing to 30.5 days

Career development opportunities

Excellent Local Government Pension Scheme

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience in managing and recruiting staff.
• Strong problem-solving skills.
• Proficiency in ICT and complex systems.

Responsibilities

• Manage bookings and associated admin for ceremonies and licensing.
• Oversee a team of Registration Support Officers.
• Provide excellent customer service to the public.

Skills

Management

Interpersonal skills

Problem-solving

Customer service

ICT proficiency

Job description

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This is a Gloucestershire County Council job.

• Job Title: Senior Registration Support Officer
• Contract Type: Permanent
• Closing Date: 24/06/2025
• Job Requisition Number: 11788
• This post is not open to job share

About the team and role

The very busy team manage all bookings, along with associated admin for ceremonies and licensing of Approved Premises in Gloucestershire. The team receives all email and telephone calls from the public wishing to book appointments to register Births and Deaths, give Notice of Marriage and Civil Partnerships and take complicated statutory and non-statutory ceremony bookings.

The team is the first point of contact for the public and delivers excellent telephone, email and front facing customer service to all accessing the service.

The role is full time (37 hours per week from Monday to Friday) and is based in the Cheltenham Register Office, St George’s Road, Cheltenham. There is a requirement to work at our other offices and at venues in the county as required. Due to the front facing customer nature of the role within the service it is mainly office based with some limited home working dependent on service requirements.

About You

As a Senior Registration Support Officer (SRSO), you will share the line management of a team comprising of approximately 18 Registration Support Officers. You will be responsible for all aspects of staff line management and must have proven experience of effectively managing and recruiting staff. You will work closely with two other SRSO’s therefore must be a committed and proactive team player. With others in the service, you will also support a wider team of 85 Casual Celebrant and Registration Officers.

Proven experience of developing policies, procedures, and projects to support quality control and ongoing staff training and developmentis essential. You will also have experience of handling complaints, queries, and feedback, in writing, by phone and in person.

You will possess a strong ongoing learning ethic, always adhering to service legislation. You will be articulate with excellent interpersonal and administrative skills. You will have a high level of proficiency in ICT and working with complex systems. You will have strong problem-solving skills and will support the team introducing innovative, digital changes and improvements.

You will lead by example and champion excellent customer service skills. Evidence of successful interactions with highly emotional members of the public in a demanding environment is essential.Flexibility and resilience are also key attributes required in a very busy service.

About Us

For all your hard work, you will receive the following:

Flexible andsomeagile working opportunities

25.5 days annual leave rising to 30.5 days after 5 years continuous service

Option to purchase5days of additional leave per year (pro-rata for part-time staff)

Family friendly employer offering benefits to help support you and your family

Career development and qualification opportunities

Supportive and positive working environment with regular, robust supervision

Excellent Local Government Pension Scheme (LGPS)

Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

An in-house Occupational Health service

Cycle to Work scheme

Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

Short-listed candidates will be contacted by e-mail and invited to interview week commencing 07/07/2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.