ICT Support Officer

In Technology Group; Royal Leamington Spa; On-site; GBP 29,000 - 35,000; Full time

Job summary

An expanding solicitor firm in Leamington Spa is seeking an IT Support Engineer to provide internal support to employees on-site. The role involves delivering efficient technical support, training staff, and managing the company’s IT infrastructure. Applicants should possess at least three years of experience in a Helpdesk environment, along with knowledge in troubleshooting, networking, and virtualisation.

Qualifications

• 3 years' experience in a Service Desk/Helpdesk environment.
• Experience with Microsoft Office/Office 365.
• Basic networking knowledge.

Responsibilities

• Act as the first and second line of support to all staff.
• Provide training to staff, including induction for new starters.
• Resolve hardware issues with desktops and laptops.

Skills

Troubleshooting hardware/software issues

Microsoft Office/Office 365

Basic networking protocols

PowerShell

Virtualisation (VMWare/Hyper-V)

Job description

Role: IT Support Engineer
Salary: Up to 35,000 (DOE)
Location: Leamington Spa (Onsite)
Industry: Solicitors

I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees.

Key Responsibilities:

• To act as the first and second line of support to all staff
• To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently
• To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate
• To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters
• To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
• To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
• Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• Network administration/troubleshooting
• Communicating effectively with end users, both on site and working remotely
• Liaising with third party support teams/consultants

Experience:

• 3 years' experience in a Service Desk/Helpdesk environment
• Microsoft office/ Office 365 experience
• Troubleshooting of hardware/software issues
• Basic networking protocols- DBS/DHCP, TCP/IP
• Virtualisation- VMWare/Hyper-V
• PowerShell experience

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.