Senior Referral & Assessment Coordinator

Comfort Care Services; Slough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Comfort Care Services in Slough HQ is seeking a Referral & Assessment Coordinator to join the Assessments Team. You will own the administration from initial enquiry through assessment, funding and move-in, working independently with initiative.

The ideal candidate has senior admin experience in health or social care, excellent IT skills (Excel, Word, PowerPoint, Outlook, Teams) and strong communication. A-level English and Maths or related qualification are desirable.

Qualifications

• Senior administration experience in a demanding but friendly office.
• Independent worker able to prioritise with minimal supervision.
• Self-motivation: proactive, organised and proactive following up actions.
• Excellent IT and systems experience: confident databases, spreadsheets and Microsoft Office.
• Excellent communication with internal and external stakeholders.
• Accuracy and judgement handling sensitive information.
• Sector experience in health care, social care, mental health or supported living desirable.
• A-level English and Maths or equivalent; admin/health and social care qualification desirable.

Responsibilities

• Act as the first point of contact for new referrals, ensuring information is recorded accurately and progressed promptly.
• Coordinate assessments, calendars, documentation and communication with assessors and relevant stakeholders.
• Prepare and update support plans, risk assessments, compatibility checks, nomination forms and move-in information.
• Maintain accurate vacancy, capacity, service user, funding and hours information across databases, spreadsheets and internal systems.
• Follow up referrals, costings and funding decisions, keeping clear records and providing timely updates.
• Liaise professionally with assessment, operations, care, finance, housing providers and external partners.
• Maintain complete, confidential and audit-ready service user records.
• Produce regular vacancy, capacity, hours and portal updates to agreed schedules.

Skills

Senior administration experience

Independent working

Self-motivation

IT & systems proficiency

Communication skills

Attention to detail

Healthcare sector experience

Education

A-level English and Maths

Admin/Health & Social Care qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

Comfort Care Services in Slough HQ is seeking a Referral & Assessment Coordinator to join the Assessments Team. You will own the administration from initial enquiry through assessment, funding and move-in, working independently with initiative.

The ideal candidate has senior admin experience in health or social care, excellent IT skills (Excel, Word, PowerPoint, Outlook, Teams) and strong communication. A-level English and Maths or related qualification are desirable.