Senior Administrative Assistant

Hampshire County Council; Basingstoke; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Join Hampshire County Council as a Senior Administrative Assistant in the Business Support Team to play a vital role in enhancing care services. You will handle communications, foster relationships, and ensure administrative tasks run smoothly, all while supporting users in maintaining their independence.

Benefits

Employee Assistance Programme

Career Growth Opportunities

Access to Health Assured support

Generous annual leave entitlement

Occupational sick pay

Local Government Pension Scheme

Qualifications

• Previous administrative experience required.
• Good IT skills with MO365 experience (Word, Outlook, Teams, Excel).
• Excellent organization and prioritization skills.

Responsibilities

• Handle calls and emails and be the first point of contact.
• Build and nurture positive working relationships.
• Address and resolve high volume queries.

Skills

Communication

Customer Service

IT Skills

Organization

Interpersonal Skills

Empathy

Tools

MO365

Job description

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Senior Administrative Assistant

Job Reference: HCC621115

Salary Range: £24,405 - £25,430 per annum

Contract Type: Permanent

The Role:

Join our friendly team as a Senior Administrative Assistant at Hampshire Equipment Services (HES) and Reablement Service, where we support people across Hampshire who need additional care.

This is a brand-new role in the Business Support Team, giving you the opportunity to make it your own. As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.

What you’ll do:

• Be the Friendly Face: Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.
  

What we’re looking for:

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams and Excel).
• Excellent organisation and prioritisation skills.
• Strong communication, customer service, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.

Take a look at our Candidate Pack for more information about theSenior Administrative Assistant role,team and our values.The section‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.Make sure you explain how you meet these requirements anddemonstrate our values, in your application.

Why join us?

• Make a Difference: Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.For further information please visit ourReablement website.
• Career Growth: Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere .

Working Patterns:

The working hours for this position follow a current pattern of Monday – Friday, 8.30am – 4.30pm, including a 30-minute lunch break. Following your induction, you can choose to work from home up to 2 days per week, giving you a work/life balance that suits you.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for: Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.