Senior Receptionist

Chartwells Independent; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Travel and grocery discounts

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a Senior Receptionist to join our award-winning team in two client buildings near Green Park, Piccadilly Circus and St. James’s Park. You will lead by example, mix hands-on reception duties with day-to-day support for the wider team and ensure consistently high service standards.

The role is full-time and permanent, with a 40‑hour week on a rotating 8:00–18:30 schedule. The salary is £35,226 per year, with benefits and opportunities for development within a

Qualifications

• At least 1 year of customer service experience in a luxury corporate setting or similar environment.
• Demonstrates professional, proactive and courteous service.

Responsibilities

• Deliver a warm, professional welcome to guests, clients and colleagues.
• Oversee daily front‑of‑house operations including switchboard, enquiries and guest arrivals.
• Coordinate complex meeting room diaries, managing bookings, changes, AV/IT needs and catering.
• Act as the reception team’s point of contact providing guidance, support and consistent standards.
• Take ownership of VIP visits ensuring needs are anticipated and delivered flawlessly.
• Liaise with internal teams such as catering, IT/AV, facilities and security to ensure seamless service.
• Handle escalations professionally resolving service issues and challenging situations with confidence.
• Maintain exceptional presentation standards across reception, meeting rooms and client spaces.
• Support team training and development promoting best practice and a consistent service approach.
• Manage key administrative tasks including passes, visitor records, contractor access and bookings.

Skills

Customer service

Communication skills

Attention to detail

Team leadership

Problem solving

Job description

Do you want to be part of an award-winning team? The winners of Strong Together in 2023, 2024 and 'Front of House Team of the Year' at the Cateys 2024 never stop growing.

We are looking for a Senior Receptionist to join our creative team and support us delivering the excellent service we are known for, in two client buildings based near Green Park/Piccadilly Circus/ St. James's Park.

As a Senior Receptionist, you will play a key role in creating an exceptional first impression for every guest, client and colleague who walks through our doors. Leading by example, you will combine hands‑on reception duties with day‑to‑day support and guidance for the wider team, ensuring consistently high standards of service across both locations.

You will be confident working in a fast-paced, professional environment, anticipating the needs of guests and stakeholders, coordinating complex meeting and hospitality requirements and taking ownership of any challenges that arise.

This is an ideal opportunity for an established receptionist who is ready to take the next step in their career, take on greater responsibility and contribute to the continued success of an award-winning team.

Contract type: Full-time, permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM – 6:30 PM with flexibility as per business needs)

Salary:£35,226

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Deliver a warm, professional welcome to guests, clients and colleagues.
• Oversee daily front‑of‑house operations including switchboard, enquiries and guest arrivals.
• Coordinate complex meeting room diaries, managing bookings, changes, AV/IT needs and catering.
• Act as the reception team’s point of contact providing guidance, support and consistent standards.
• Take ownership of VIP visits ensuring needs are anticipated and delivered flawlessly.
• Liaise with internal teams such as catering, IT/AV, facilities and security to ensure seamless service.
• Handle escalations professionally resolving service issues and challenging situations with confidence.
• Maintain exceptional presentation standards across reception, meeting rooms and client spaces.
• Support team training and development promoting best practice and a consistent service approach.
• Manage key administrative tasks including passes, visitor records, contractor access and bookings.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Possess a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive with a "can-do" attitude, flexible, and adaptable, with great attention to detail, and ambition to go the extra mile.
• Understand the demands of working in a prestigious corporate environment and the importance of the Receptionist role.
• Be highly professional and stay calm under pressure, with a creative mindset and passion to grow.
• Take pride in providing a first-class service, with a strong customer service ethic.
• Possess excellent communication skills, verbal and written.
• Ideally, have at least one year of customer service experience in a similar role within a luxury hotel, premium airline, or corporate environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.