Senior Receptionist

Reception; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier private members' club in London is seeking a Reception Supervisor to ensure a five-star welcome experience for members and guests. The role entails overseeing the Front Desk operations, leading the Reception team, resolving queries, and maintaining high service standards. Ideal candidates will have supervisory experience in luxury hospitality, excellent interpersonal skills, and a professional demeanor. The position offers great career development opportunities and various benefits including private medical care and discounts on food.

Benefits

Excellent career development opportunities

Private medical benefits

Discounts on food & beverage

Enhanced sick pay and maternity pay

Life assurance

Pension Scheme

Complimentary meals while on shift

Employee assistance programme

Birthday Day Off

Qualifications

• Previous experience in a supervisory or senior front desk role within luxury hospitality.
• Confident communicator with strong interpersonal skills.
• Excellent organizational abilities in fast-paced environments.
• Professional appearance with strong attention to detail.

Responsibilities

• Supervise Reception operations to ensure exceptional member/service.
• Lead Reception team during shifts by delegating tasks.
• Handle member and guest enquiries with professionalism.
• Maintain accurate member profiles and oversee lost property.
• Assist in training and developing Reception team members.

Skills

Interpersonal skills

Conflict resolution

Organizational abilities

Attention to detail

Collaborative work

Tools

Reception systems

Job description

Description

Located in the heart of Mayfair, The Arts Club is one of London’s most historic private members’ clubs, home to a vibrant community with a passion for the creative arts, literature, and business. Offering exceptional dining, live music, and a world-class events programme, the Club remains at the heart of contemporary cultural life in London.

About the Role

As Reception Supervisor, you will play a crucial role in delivering a five-star welcome experience. You will oversee the day-to-day Front Desk operation, support and guide the Reception team, resolve member queries, and ensure every interaction reflects the high standards of The Arts Club. Working closely with senior management, you will help maintain seamless service and an efficient, well-presented reception environment.

Key Responsibilities

• Supervise Reception operations to ensure exceptional member and guest service at all times
• Lead the Reception team during shifts — delegating tasks, monitoring performance, and ensuring high grooming and presentation standards
• Handle member and guest enquiries, issues, and complaints with efficiency and professionalism, escalating when appropriate
• Support front desk procedures including member check-ins, reservations, messaging, emails, and call handling
• Maintain accurate and up-to-date member profiles and oversee lost property, cloakroom processes, and deliveries
• Liaise with Housekeeping and Maintenance to ensure operational issues are promptly addressed
• Provide clear handovers between shifts to ensure continuity of service
• Oversee stock control of uniforms and assist with courier requests
• Contribute to department targets and ensure compliance with Club policies and statutory regulations (including Health & Safety, Fire Safety, and Covid-19 measures)
• Assist in training and developing Reception team members, supporting continuous improvement

Qualifications & Experience

• Previous experience in a supervisory or senior front desk role within luxury hospitality or a high-service environment
• Confident communicator with strong interpersonal and conflict-resolution skills
• Excellent organisational abilities with a calm, adaptable approach to fast-paced environments
• Professional appearance and strong attention to detail
• Ability to work collaboratively with multiple internal departments
• Working knowledge of reception systems or property management software (desirable)

What are the Benefits:

• Excellent career development opportunities
• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• Enhanced sick pay and maternity pay
• Life assurance
• Pension Scheme
• Long Service Awards
• Complimentary meals while on shift
• Uniform laundry service
• Employee assistance programme
• Birthday Day Off

*Terms and conditions apply to all the above benefits

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.