Senior Receptionist

University of Cambridge; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Jeffrey Cheah Biomedical Centre is seeking a proactive Senior Receptionist to manage their front-of-house and provide administrative support. The ideal candidate should have substantial reception experience, attention to detail, and excellent communication skills. This full-time, permanent role offers an exciting opportunity to join a prestigious institution in a dynamic team environment.

Qualifications

• Experience in a senior receptionist role or customer service.
• Knowledge of Microsoft Office packages.
• Ability to communicate effectively and manage multiple tasks.

Responsibilities

• Managing the front-of-house reception area.
• Supervising and training other reception staff.
• Handling calls, emails, and booking requests.

Skills

Reception experience

Customer service

Attention to detail

Communication

Interpersonal skills

Multi-tasking

Tools

Microsoft Office

Job description

The Jeffrey Cheah Biomedical Centre (JCBC) is a state of the art research facility located on the Cambridge Biomedical Campus. The JCBC houses up to 1000 staff and visitors across three different Department/Institutes.

The JCBC Building Services Team (BST) is looking for a proactive and attentive full-time Senior Receptionist to join their team. The post-holder will be a key member of the BST and will be responsible for the day-to-day running of the front-of-house reception area and have experience in providing professional reception and administrative support to groups and visitors to the building.

Key Duties And Responsibilities

• Welcome staff, visitors and contractors and manage access accordingly.
• To manage telephone calls, emails, taxi bookings and room booking requests.
• To supervise one receptionist, give training and guidance as appropriate.
• Carry out administrative and clerical tasks, including cross-charging of invoices.
• Work with all departments in the JCBC to ensure data and security access is accurate.
  
  

Key Requirements

• Reception or customer service experience, in a senior capacity.
• Attention to detail and knowledge of Microsoft Office packages.
• Great communication and interpersonal skills with the ability to multi-task and work unsupervised.
  
  

This role is permanent, and full time with flexibility around core hours. It is office-based at the JCBC.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment, a security check and a standard Disclosure and Barring Service check.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Closing date: 6th June 2025

Interview date: 25th June 2025

Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online application form.

Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

For information about how your personal data is used as an applicant, please see the section on Applicant Data (https://www.hr.admin.cam.ac.uk/hr-staff/hr-data/applicant-data) on our HR web pages.

Please quote reference PS46076 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

• Further Particulars
  
  

Apply online