Senior Reception & Care Navigator

Cardiff and Vale University Health Board; Darwen; On-site; GBP 22,000 - 28,000; Full time

Job summary

Darwen Healthlink is seeking a highly experienced Senior Receptionist/Care Navigator to support the Practice Manager and Leadership team. The role involves overseeing the reception, directing patients to the right services, handling queries, and assisting with administrative tasks across the GP practice.

The post requires strong communication skills, a professional telephone manner, DBS clearance, and the ability to manage rotas, train staff, and resolve issues in a busy primary care environment.

Qualifications

• GCSE level or equivalent is required.
• GCSE Maths and English (C or above) are essential.
• Experience with the general public in a frontline role.
• Experience performing administrative duties in a busy setting.
• Excellent written and verbal communication skills.
• Polite and confident telephone manner.
• Ability to plan, organise, and work as part of a team.
• Flexible and cooperative, with integrity and reliability.
• DBS check required; health care setting experience preferred.

Responsibilities

• Oversee the operational running of the reception and team.
• Direct opening/closing procedures per practice policy.
• Ensure mandatory external training for the team is up to date.
• Prepare weekly staff rotas to maintain adequate staffing.
• Respond to IT issues within the team and monitor daily tasks.
• Direct major complaints to Leadership Team when needed.
• Provide general admin support to clinical staff and reception.

Skills

GCSE Maths

GCSE English

Customer service

Administrative duties

Excellent communication

Telephony skills

Time management

Team player

Policy adherence

DBS clearance

Education

GCSE level or equivalent

Tools

Emis Web

Lexacom

Iplato

Job description

Darwen Healthlink is seeking a highly experienced Senior Receptionist/Care Navigator to support the Practice Manager and Leadership team. The role involves overseeing the reception, directing patients to the right services, handling queries, and assisting with administrative tasks across the GP practice.

The post requires strong communication skills, a professional telephone manner, DBS clearance, and the ability to manage rotas, train staff, and resolve issues in a busy primary care environment.