Care Navigator

Cardiff and Vale University Health Board; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

The Chislehurst Partnership in Chislehurst is recruiting two part-time care navigators to join a friendly team. The roles are across two sites with fixed weekly hours (Vacancy 1: 11 hours; Vacancy 2: 13.5 hours) and include holiday/sickness cover and light admin tasks.

Responsibilities include managing patient flow at reception, triaging calls, booking on EMIS, handling queries, and maintaining records with strict confidentiality.

Qualifications

• Previous admin and reception experience.
• Attention to detail and accuracy in records.
• Excellent communication and patient-focused approach.
• Able to work in a pressurised environment; flexible to shifts.

Responsibilities

• Manage flow of patients arriving at the reception desk for appointments, prescriptions or queries.
• Take calls from patients, triage symptoms and signpost to appropriate service.
• Receive and make telephone calls; divert and take messages with accurate details.
• Make appointments on EMIS; process requests for today and future appointments.
• Provide courteous, efficient patient enquiries handling and general admin support.
• Maintain patient records and safeguard privacy and confidentiality.
• Provide holiday and sickness cover and assist colleagues as needed.

Skills

Excellent communication

Team player

Attention to detail

Compassionate and caring

Work under pressure

Tools

EMIS

Job description

The Chislehurst Partnership consists of two busy doctor's surgeries based in the heart of Chislehurst. We are looking to recruit two part-time care navigators to join our existing friendly, hardworking team. We have reviewed the role of our receptionists and think that job title 'Care navigator' more appropriately reflects the scope of the role. This shift will be based across both sites, please see below fixed shifts each week.

Vacancy 1

• Wednesday 1pm - 6.30pm
• Friday 1pm - 6.30pm
• = 11 hours per week

Vacancy 2

• Wednesday 9am - 1pm
• Thursday 8am - 12pm
• Friday 1pm - 6.30pm
• = 13.5 hours per week

Cover and additional shifts will be available each week. All shifts would be discussed and agreed prior to working. As part of our recruitment process, candidates will be subject to a second stage interview in the form of a trial shift before an offer is made.

Key Responsibilities

• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
• Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients.
• Dealing with patient enquiries efficiently and courteously.
• Provide administrative support to clinical team/practice team via tasks.
• Receiving specimens from patients.
• Keeping reception and working areas tidy, ensuring prescription paper is distributed to rooms as necessary daily and locking this away again at night.
• Regularly checking the reception email inbox
• Taking requests for home visits and ensure they are recorded and processed correctly.
• To offer general assistance to colleagues/practice team, communicating with the clinical team to complete requests and resolve problems.
• Maintain and manage patient records ensuring information is accurate.
• Safeguard patient privacy and confidentiality.
• Providing holiday and sickness cover.
• Open/close the practice as and when necessary ensuring the premises are prepared in readiness for the morning session.
• Anything else that is custom and practice to enable the smooth running of the Practice.
• Previous admin and reception experience
• Attention to detail
• Accuracy
• Team player
• Excellent communication skills
• Compassionate and caring
• Be able to work in a pressurised environment
• Be flexible to adapt to new working patterns/ways of working, Previous healthcare or NHS experience
• Previous receptionist experience
• Understanding of safeguarding adults and children, Previous healthcare or NHS experience
• Previous receptionist experience
• Understanding of safeguarding adults and children
• Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• We are dynamic, patient focused and high achieving partnership that strives to provide first class care for our 24,000 patients. Our clinical system is EMIS which integrates with AccuRx to communicate with our patients. Home visiting is supported by our practice Paramedic and Advanced Nurse Practitioner who work alongside the Bromley Healthcare District Nursing team. We are part of a PCN which has several additional practitioners including Clinical Pharmacists, Social Prescribers, a Mental Health Practitioner, First Contact Physiotherapist and Paramedic.
• Is positive about developing their own skills and abilities throughout the entire duration of their career
• Committed to working together with the whole practice team to achieve the desired outcomes
• Who will reflect upon their own performance, accept feedback and engage in development