Senior Quality Assurance Partner

itsu; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading healthy eating brand in London seeks a Senior Quality Assurance Partner to ensure food safety standards and maintain operational excellence. The role involves monitoring stores, building relationships across teams, and proactively managing food safety procedures while enjoying flexible working hours, generous holiday allowances, and a supportive work environment.

Benefits

Flexible working including one day remote

Generous holiday allowances and family leave

Free lunch in the office

Store discounts

Wellbeing benefits

Business events and socials

Qualifications

• Management experience in hospitality and food safety.
• At least one year of auditing experience in retail/food industry.

Responsibilities

• Monitor store operations via QA visits, reports, and follow-up actions.
• Build relationships with Shop and Operation Managers regarding Food Safety.
• Conduct QA visits and provide feedback with reports and action plans.

Skills

Communication

Planning

Time Management

Resource Management

Results-Driven

Flexibility

Education

Level 4 food safety hygiene in catering

Job description

About us

itsu is a healthy eating, Asian-inspired quick service retail & grocery brand with over 80 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to open more stores and grow its grocery arm. With quality food, innovative technology, and talented workforce, itsu aims to be the future of fast food.

This is the job

The Senior Quality Assurance Partner will help itsu ensure that its people, food, customers, and brand are protected through effective delivery of Food Safety, How to Standards, and Health & Safety. They will monitor store operations via QA visits, reports, and follow-up actions, managing relationships between Operations and Food Safety, and raising concerns transparently.

This role requires a strong understanding of Food Safety, How to Standards, and Health & Safety and their business implications.

Core responsibilities

• Build relationships between Shop Managers, Operation Managers, and the Safety Team to ensure alignment on Food Safety, How to Standards, and Health & Safety.
• Identify operational and reputational risks early and advise senior management on measures.
• Engage with and enforce itsu’s How to Books and standards across the business.
• Maintain the Operational Framework through:

Proactive activities

• Safety Management Standards
• Custodian of standards, policies, and procedures
• Manage safety data and analyze for performance improvements
• Conduct QA visits and provide feedback with reports and action plans
• Offer coaching and support

Reactive activities

Respond to support requests.

This is you

• Engaging and enthusiastic
• Effective resource manager and planner
• Excellent communicator and influencer
• Challenging and goal-oriented
• Self-motivated with good time management
• Results-driven
• Flexible to meet business needs
• Management experience in hospitality and high standards in food safety, health & safety, How to Standards
• At least one year of auditing experience in retail/food industry
• Level 4 food safety hygiene in catering preferred

Perks and benefits

• Flexible working including one day remote, flexible hours, and international work opportunities
• Generous holiday allowances and family leave
• Free lunch in the office and store discounts
• Wellbeing benefits across physical, mental, financial, environmental, and social areas
• Business events and socials

We value diversity and encourage everyone to be their true selves at itsu.