Senior Underwriting QA Leader — Hybrid

PoloWorks; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working

Life assurance

Income protection

Enhanced pension contributions

Maternity and paternity pay

Employee volunteering days

EV leasing scheme

Employee assistance programme with ret

Job summary

PoloWorks is seeking a Senior Quality Assurance Analyst for its Underwriting Services team in Cheltenham. You will ensure accurate, compliant delivery of underwriting services through QA, QC and audit activities, reviewing processes and data, and guiding teams to strengthen quality controls.

You will partner with operations and clients to drive best practices, promote quality, and deliver actionable insights that improve service accuracy and efficiency across London Market clients.

Qualifications

• Experience in QA, QC, audit within the insurance sector.
• Knowledge of underwriting processes and data.
• Ability to identify trends, risks and implement improvements.

Responsibilities

• Conduct QA and QC reviews across underwriting operations.
• Review underwriting transactions for accuracy and adherence to requirements.
• Identify trends, recurring issues, control weaknesses and risks.
• Investigate discrepancies in premiums, limits, deductions and data.
• Produce quality reporting, metrics and MI for stakeholders.
• Support root-cause analysis and corrective actions.
• Coach and train colleagues on quality standards and processes.
• Maintain and enhance quality controls and documentation.
• Act as a technical reference for quality matters and complex queries.
• Contribute to continuous improvement initiatives.

Skills

QA

Underwriting

Data analysis

Stakeholder management

Training

Job description

PoloWorks is seeking a Senior Quality Assurance Analyst for its Underwriting Services team in Cheltenham. You will ensure accurate, compliant delivery of underwriting services through QA, QC and audit activities, reviewing processes and data, and guiding teams to strengthen quality controls.

You will partner with operations and clients to drive best practices, promote quality, and deliver actionable insights that improve service accuracy and efficiency across London Market clients.