Senior QA Manager

Flight Centre Travel Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Flight Centre Travel Group in London seeks a Senior QA Manager to own vision, strategy and execution of quality across a global platform. You will lead through influence, shaping enterprise-wide quality transformation and partnering with senior leaders to embed quality into delivery.

This role builds and scales high-performing teams across geographies, defines metrics, and drives automation and quality gates for production releases, reporting into the Global VP of Quality & DevOps.

Qualifications

• Around 15 years of software quality assurance experience with progression into leadership roles.
• Minimum 5 years leading QA teams.
• Proven ability to build and scale QA in complex multi-product environments.
• Experience embedding quality practices and culture across engineering.
• Strong strategic leadership and change management capability.
• Ability to influence senior stakeholders from executive to technical levels.
• Expert knowledge of testing methodologies and quality strategies.
• Experience with test automation tools such as UiPath, Cypress, Playwright.
• Proficiency with Azure DevOps and CI/CD pipelines.
• Familiarity with quality metrics, governance and reporting.

Responsibilities

• Lead the QA function through influence across a global business platform.
• Define and evolve quality strategy aligned to objectives and roadmaps.
• Partner with senior leaders on initiatives while owning workstream execution.
• Drive transformation from reactive testing to proactive quality engineering.
• Build and scale a high-performing QA organisation across geographies.
• Create career development pathways and succession plans for the team.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Drive automation strategy with ROI and coverage metrics.
• Own release management and quality gates for production deployments.
• Translate quality strategies into executive communications for decision-making.

Skills

Leadership

Quality assurance

Quality strategy

Stakeholder influence

CI/CD awareness

Education

ISTQB-CTAL or equivalent

Tools

UiPath

Cypress

Playwright

Azure DevOps

Job description

Senior QA Manager

Job no: 532482
Brand: Product and Technology
Work type: Full time
Location: London
Categories: Leadership

ABOUT THE OPPORTUNITY Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.

KEY RESPONSIBILITIES

• Lead the QA function through influence across a critical global business platform.
• Define and evolve quality strategy aligned to business objectives and technology roadmaps.
• Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.
• Drive transformation from reactive testing practices to proactive quality engineering.
• Build, mentor, and scale a high-performing QA organisation across multiple geographies.
• Create career development pathways and succession plans for team growth.
• Foster a culture of continuous learning, innovation, and excellence.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
• Drive automation strategy with clear ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.
• Implement quality metrics, governance processes, and reporting frameworks.
• Balance strategic leadership with hands‑on technical engagement.
• Translate quality strategies into executive communications that inform decision‑making.
• Build trusted relationships across Product, Engineering, and Business leadership teams.
• Champion quality within cross-functional forums and strategic planning discussions.
• Represent the quality perspective in architectural and business decisions.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.
• Minimum 5 years leading QA teams.
• Demonstrated success building and scaling QA functions in complex multi-product environments.
• Experience embedding quality practices and quality culture across engineering organisations.
• Proven strategic leadership and organisational change management capability.
• Ability to influence senior stakeholders and operate from executive to technical levels.
• Expert knowledge of testing methodologies, frameworks, and quality strategies.
• Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.
• Proficiency with Azure DevOps.
• Understanding of CI/CD pipelines and quality gates.
• Familiarity with quality metrics, governance frameworks, and reporting.
• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
• Experience within global distributed teams preferred.
• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.

#LI-JM1#LI-Onsite

Applications close: 30 Sep 2026 GMT Daylight Time

Powered by PageUp