Senior QA Manager

Product and Technology; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Product and Technology in London seeks a Senior QA Manager to own the vision, strategy, and execution of quality initiatives across multiple markets. You will lead global QA teams, shape quality practices, and partner with senior leaders to embed quality into delivery, while managing complex multi-team testing and automation programs.

The role combines strategic leadership with hands-on engagement, focusing on continuous improvement, quality metrics, and a culture of excellence.

Qualifications

• 15 years in software quality assurance with progression into strategic leadership
• Minimum 5 years leading QA teams
• Proven track record building and scaling QA functions in complex multi-product environments
• Experience embedding quality practices and culture across engineering
• Strong strategic leadership and organisational change management capability
• Ability to influence senior stakeholders from executive to technical levels
• Expert knowledge of testing methodologies, frameworks, and quality strategies

Responsibilities

• Lead the QA function across a global business platform.
• Define and evolve quality strategy aligned to objectives and roadmaps.
• Partner with senior leaders on organisational initiatives while owning workstream execution.
• Drive transformation from reactive testing to proactive quality engineering.
• Build, mentor, and scale a QA organisation across geographies.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Drive automation strategy with ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.

Skills

QA leadership

Test automation

Stakeholder influence

Quality strategy

CI/CD knowledge

Education

ISTQB-CTAL or equivalent

Tools

UiPath

Cypress

Playwright

Azure DevOps

Job description

Senior QA Manager

Job no: 532482
Brand: Product and Technology
Work type: Full time
Location: London
Categories: Leadership

ABOUT THE OPPORTUNITY Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.

KEY RESPONSIBILITIES

• Lead the QA function through influence across a critical global business platform.
• Define and evolve quality strategy aligned to business objectives and technology roadmaps.
• Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.
• Drive transformation from reactive testing practices to proactive quality engineering.
• Build, mentor, and scale a high-performing QA organisation across multiple geographies.
• Create career development pathways and succession plans for team growth.
• Foster a culture of continuous learning, innovation, and excellence.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
• Drive automation strategy with clear ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.
• Implement quality metrics, governance processes, and reporting frameworks.
• Balance strategic leadership with hands‑on technical engagement.
• Translate quality strategies into executive communications that inform decision‑making.
• Build trusted relationships across Product, Engineering, and Business leadership teams.
• Champion quality within cross-functional forums and strategic planning discussions.
• Represent the quality perspective in architectural and business decisions.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.
• Minimum 5 years leading QA teams.
• Demonstrated success building and scaling QA functions in complex multi-product environments.
• Experience embedding quality practices and quality culture across engineering organisations.
• Proven strategic leadership and organisational change management capability.
• Ability to influence senior stakeholders and operate from executive to technical levels.
• Expert knowledge of testing methodologies, frameworks, and quality strategies.
• Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.
• Proficiency with Azure DevOps.
• Understanding of CI/CD pipelines and quality gates.
• Familiarity with quality metrics, governance frameworks, and reporting.
• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
• Experience within global distributed teams preferred.
• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.

#LI-JM1#LI-Onsite

Applications close: 30 Sep 2026 GMT Daylight Time

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