Senior QA Manager

Flight Centre Careers Job Listings; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Flight Centre Careers Job Listings seeks a QA Leader to shape the future of quality across a global business platform. You will own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes.

You will build and mentor high-performing global QA teams, drive enterprise-wide quality transformation, and translate quality strategies into executive communications while balancing hands-on engineering with strategic leadership.

Qualifications

• 15+ years in software quality assurance with progression into strategic leadership.
• 5+ years leading QA teams.
• Experience building and scaling QA in complex multi-product environments.
• Experience embedding quality practices across engineering organizations.
• Proven capability to influence senior stakeholders from executive to technical levels.

Responsibilities

• Lead the QA function across a global platform through influence and strategic execution.
• Define and evolve quality strategy aligned to business objectives and technology roadmaps.
• Partner with senior leadership on organizational initiatives while owning workstream execution.
• Drive transformation from reactive testing to proactive quality engineering.
• Build, mentor, and scale a global QA organization across geographies.
• Create career development pathways and succession plans for the team.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Drive automation strategy with ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.

Skills

Strategic leadership

Stakeholder influence

Quality engineering

Quality strategy

Test automation leadership

Education

ISTQB-CTAL or equivalent

Tools

UiPath

Cypress

Playwright

Azure DevOps

Job description

ABOUT THE OPPORTUNITY

Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.

KEY RESPONSIBILITIES

• Lead the QA function through influence across a critical global business platform.
• Define and evolve quality strategy aligned to business objectives and technology roadmaps.
• Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.
• Drive transformation from reactive testing practices to proactive quality engineering.
• Build, mentor, and scale a high-performing QA organisation across multiple geographies.
• Create career development pathways and succession plans for team growth.
• Foster a culture of continuous learning, innovation, and excellence.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
• Drive automation strategy with clear ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.
• Implement quality metrics, governance processes, and reporting frameworks.
• Balance strategic leadership with hands-on technical engagement.
• Translate quality strategies into executive communications that inform decision-making.
• Build trusted relationships across Product, Engineering, and Business leadership teams.
• Champion quality within cross-functional forums and strategic planning discussions.
• Represent the quality perspective in architectural and business decisions.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.
• Minimum 5 years leading QA teams.
• Demonstrated success building and scaling QA functions in complex multi-product environments.
• Experience embedding quality practices and quality culture across engineering organisations.
• Proven strategic leadership and organisational change management capability.
• Ability to influence senior stakeholders and operate from executive to technical levels.
• Expert knowledge of testing methodologies, frameworks, and quality strategies.
• Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.
• Proficiency with Azure DevOps.
• Understanding of CI/CD pipelines and quality gates.
• Familiarity with quality metrics, governance frameworks, and reporting.
• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
• Experience within global distributed teams preferred.
• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.

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Applications close: 30 Sep 2026 GMT Daylight Time