Head of Pension Risk Transfer (PRT) Client Proposition

Standard Life (previously Phoenix Group); Greater London; Hybrid; GBP 98,000 - 130,000; Full time

Benefits offered by this job

Competitive bonus

Private medical

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

3x volunteering days

Job summary

Standard Life, a retirement specialist, is seeking a senior Pension Risk Transfer leader in London. You will own end-to-end client relationships, shaping the customer proposition and serving as the conduit between external clients and internal servicing teams to win large, complex schemes.

You will drive the roadmap, differentiate solutions, and build trusted relationships with trustees and advisers while guiding cross-functional teams to deliver high-quality outcomes in a fast-paced environment.

Responsibilities

• Ensure that our customers are at the heart of everything we do, from the initial prospecting stage through to buyout
• Owns and manages both the pre and post-sale in respect of the member & client servicing, including pitching the proposition and continuing the post-sale client activity including managing relationships with EBC buyout teams
• Owns and accountable for the strategy for the customer proposition, including translating client needs into servicing solutions - working intimately with Client Services to ensure alignment and do-ability
• Determines what a market-leading client experience looks like through market and deal feedback, as well as competitor insights
• Serves as the market-facing representative for the customer proposition through pitches, conferences and thought leadership, building trusted relationships with trustees, Employee Benefit Consultants and other market stakeholders
• Work effectively with key internal stakeholders to ensure unity across the lifecycle of deal parameters and our propositional offerings

Job description

Job Description

Type: Permanent

Location: This role will be based in our London office with some flexibility to work between the office and home. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Salary and Benefits

£100,000+ (subject to experience)

• competitive bonus
• private medical cover
• 38 days annual leave
• excellent pension
• 12x salary life assurance
• career breaks
• income protection
• 3x volunteering days
• and much more

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The Opportunity

This is a key senior leadership level role within our Pension Risk Transfer business where you will build end-to-end client relationships, building a picture of what is needed from a customer/servicing proposition perspective to win on client side for large, complex scheme opportunities.

You will own the roadmap and customer proposition strategy whilst acting as the key conduit between external clients and internal client servicing teams, ensuring the ability to service all client needs to industry best standards.

A key part of the role is ensuring our solutions continue to differentiate Standard Life in the market by solving complex customer challenges and building on our reputation for customer care.

Key Responsibilities

• Ensure that our customers are at the heart of everything we do, from the initial prospecting stage through to buyout
• Owns and manages both the pre and post-sale in respect of the member & client servicing, including pitching the proposition and continuing the post-sale client activity including managing relationships with EBC buyout teams;
• Owns and accountable for the strategy for the customer proposition, including translating client needs into servicing solutions - working intimately with Client Services to ensure alignment and do-ability;
• Determines what a market-leading client experience looks like through market and deal feedback, as well as competitor insights;
• Serves as the market-facing representative for the customer proposition through pitches, conferences and thought leadership, building trusted relationships with trustees, Employee Benefit Consultants and other market stakeholders
• Work effectively with key internal stakeholders to ensure unity across the lifecycle of deal parameters and our propositional offerings

What are we looking for?

We're looking for a commercially driven Pension Risk Transfer leader with a proven track record of building client servicing relationships for complex PRT transactions. You'll bring deep market expertise, strong analytical capability and a thorough understanding of customer proposition.

Acting as a trusted partner and primary point of contact for clients in relation to client servicing and customer proposition, you'll have a proven ability to build and strengthen relationships with trustees, consultants and senior stakeholders, while confidently resolving complex issues and influencing strategic decisions.

You'll combine strong commercial judgement with experience, contributing to customer proposition strategy and long-term growth objectives. Comfortable operating in a fast-paced environment with multiple competing priorities, you'll have a track record of delivering complex projects to demanding deadlines, maintaining exceptional standards of quality, accuracy and professionalism while working across diverse stakeholder groups.

Personal Attributes

• Commercially astute, balancing customer outcomes with sustainable business growth.
• Strategic thinker, identifying opportunities and shaping long-term business success.
• Influential communicator, building credibility and driving action across diverse stakeholder groups.
• Results-focused, delivering high-quality outcomes in complex and fast-paced environments.
• Collaborative leader, developing high-performing teams and working effectively across organisational boundaries.
• Adaptable and forward-looking, championing innovation, change and continuous improvement.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

• Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us #LI-SC1