Senior Property Portfolio Manager

Resonance; Manchester; Hybrid; GBP 43,000 - 46,000; Full time

Job summary

Join Resonance as a Senior Property Portfolio Manager to oversee a portfolio of over 1,300 properties. This hybrid role focuses on effective management of leasehold and freehold properties, ensuring high-quality housing and compliance with regulations. You will work within a supportive team, championing social impact and contributing to community betterment.

Benefits

Eye vouchers

Paid volunteering days

Cycle to work scheme

Electric car sacrifice scheme

Company pension

25 Days annual leave

Qualifications

• Significant experience in Property (Freehold & Leasehold) Management overseeing multiple properties.
• Knowledge of the landlord and tenant regulations.
• Line management experience.

Responsibilities

• Manage a portfolio of over 1,300 properties.
• Ensure repairs and maintenance are completed satisfactorily.
• Oversee contractor management and financial dealings.

Skills

Property Management

Contractor Management

Financial Oversight

Communication

Organizational Skills

Stakeholder Management

Education

Experience in Property Management

Tools

Microsoft Excel

Property Management Software

Job description

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Monday to Friday

36 hours per week (9 day working fortnight)

Hybrid – home and office based (Manchester)

7 June 2025

Are you looking for a new challenge where your role can really make a difference to help shape a better way of life for people? if is, this could be the job for you.

Resonance is one of the UK’s leading social impact investment companies. Since 2002 we have worked with over 148 social enterprises and charities, enabling them to raise capital to grow their impact, and make a greater difference to the communities they serve. To help us continue this journey, we are looking for a

SALARY: £ 43,200 to £46,000 (Band 5)

WORKING DAYS: Monday to Friday

HOURS: 36 hours per week (9 day working fortnight)

WORKING MODEL: Hybrid – home and office based (Manchester)

RESPONSIBLE TO: Head of Property Development & Portfolio

APPLY BY: 27 June 2025

Are you looking for a new challenge where your role can really make a difference to help shape a better way of life for people? if is, this could be the job for you.

Resonance is one of the UK’s leading social impact investment companies. Since 2002 we have worked with over 148 social enterprises and charities, enabling them to raise capital to grow their impact, and make a greater difference to the communities they serve. To help us continue this journey, we are looking for a Senior Property Portfolio Manager to join our growing, friendly team. This is a permanent position, and you will help us build on our success to date by continuing to deliver and grow our pioneering impact property fund initiatives.

Reporting to the Head of Property Development & Portfolio, you will be responsible for managing our portfolio of over 1,300 properties, the majority of which are leasehold. You will work collaboratively with other teams and our Housing Partners to ensure that our customers live in high quality homes, ensuring key repairs and maintenance are carried out in a structured and efficient fashion, financial oversight maintained on all property related activity and the Funds interests are always safeguarded.

This role is based in Manchester where you will be required to attend the office 2 days per week.

HERE’S WHY WE NEED YOU – PURPOSE

Resonance is a leader in social impact investing and a growing company, so you’ll need to enjoy working in a fast-paced work environment with a friendly and supportive team.

Our Values Are

• We are a bridge, not an institution
• We believe there is always a solution
• We build trusting and transparent relationships, one investment at a time
• When we strive for mutual profit, all of society benefits
  
  

To find out more about what we do: https://resonance.ltd.uk/

Here’s What You’ll Do For Us – Responsibilities

• Responsible for the effective management of leasehold and freehold portfolio; to include;
• Repairs management-Interpreting leases to identify maintenance obligations and ensuring repairs are satisfactorily completed
• Management of repairs expenditure
• Contractor Management- sourcing, arranging quotes, instructing contractors and as necessary attending site to agree and/or sign off works.
• Monitoring repairs carried out by the Partners until satisfactory completion
• Financial Oversight (S20, S/C Demand Review, etc.)
• Freeholder & Managing Agent Communication
• Oversight of RMC’s management of buildings where we are leaseholders
• Interpret the terms of the lease and provide guidance to colleagues, housing partners and key partners
• Update and maintain leasehold/freehold records and plans ensuring all information is accurate
• Complaint management- Overseeing complaints cases to ensure KPIs are met
• Delivering leasehold related compliance activity, such as lease extensions
• Managing PRS Portfolio
• Legal Compliance: Safeguarding the funds interests through managing the lease/agreements, ensuring compliance with legislation, case law, and best practices and instigating legal action where appropriate
• Financially literate and socially motivated enabling you to shape commercial solutions to best fit social goals
• Develop, manage and maintain Key Performance Indicators relating to all aspects of the property portfolio
• Attend residents’ group meetings as and when required, including out of hours if necessary
• Assist with training of colleagues and key partners as required.
  
  

How You Will Be Successful

• You will have the ability to meet deadlines and plan and deliver a range of different activities
• You will build a reputation for having strong internal and external relationships
• You will own actions and help manage stakeholders, to make sure that deadlines are met and "right first time"
• Through taking a continuous learning approach identify with colleagues’ areas for improvement and implement changes as required
• You will become proficient in our software packages
• You will identify and propose service improvement
  
  

WHAT WE WANT YOU TO BRING TO US – SKILLS & EXPERIENCE

• Significant previous experience in Property (Freehold & Leasehold) Management overseeing multiple properties and maintenance contractors
• Good understanding of the Landlord and Tenant Act in relation to leasehold regulatory compliance and service charges, in addition an awareness of changes in legislation and best practice to be able to keep colleagues updated on potential risks to the property portfolio and provide solutions
• Knowledge of the social housing sector best practice and relevant legislation
• Line Management experience that will enable you to direct, inspire and guide a small team
• Proficiency in Microsoft Excel, using Property Management software is important to be successful in the role and you should be comfortable in learning new technology
• A committed team player with the ability to develop and maintain relationships, confident in face-to-face interactions and having excellent communication skills
• Excellent organisational skills and be able to prioritise workload
• Strong on execution; able to bring together and orchestrate numerous moving pieces and drive things forward to get the project delivered
• Empathetic; seeing the other side of the story and yet also holding people to account
• Commit to Resonance’s Vision, Mission and Values
• Willing to travel within the UK with a full UK driving license and work with colleagues in multiple locations
• Enjoy rolling your sleeves up and getting stuck in - do whatever it takes to get the job done - we are only a small team
  
  

Who You’ll Be Working With – Internal & External

Portfolio Team, Leadership Team, Heads of Departments, Property Fund Managers, Property Development Managers, Finance Team, Impact Labs Team, Contractors and Housing Partners

HERE’S WHAT WE WILL DO FOR YOU - BENEFITS

As well as working for an innovative, growing business with a strong social purpose and lots of variety we offer a competitive remuneration package, with benefits including: eye vouchers, paid volunteering days, cycle to work scheme and electric car sacrifice scheme.

Company pension with the option for your contributions to be paid via salary sacrifice and into your private pension.

Annual leave 25 Days (excluding bank holidays).

What It Feels Like To Work Here – Environment

Resonance is a growing company, so you'll need to enjoy working in a fast-paced work environment with a very friendly and supportive team. This role needs you to work with colleagues across the business and at various locations in the UK, so you must be comfortable with some travel as it will be required.

If you have the relevant skills and experience, please send us your CV with a covering letter to tell us:

• Why would you like to work for Resonance’s Property team?
• How you think you could make a difference in the work we do?
• What skills and experience will you bring to the team?
  
  

Interviews are provisionally scheduled for 3rd and 8th July 2025 via Teams.

We look forward to hearing from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Public Relations and Communications Services

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