Senior Property Manager

Leaders Romans Group; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Property Manager to join their dynamic team in Milton Keynes. In this pivotal role, you will ensure exceptional service for tenants and landlords, acting as a vital point of contact throughout the tenancy process. Your responsibilities will include overseeing property management, handling inquiries, and ensuring smooth operations. With a strong emphasis on professional growth, this position offers a supportive environment where your contributions will greatly impact the success of the organization. If you have a passion for real estate and a commitment to excellence, this opportunity is perfect for you.

Benefits

Career growth and advancement opportunities

Market leading training and professional development

Access to a diverse portfolio of properties

Supportive team environment

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave

Staff discounts

Qualifications

• Experience as a Property Manager/Senior Property Manager is essential.
• Achieving and maintaining relevant industry qualifications is required.

Responsibilities

• Overseeing the department to ensure professional service for landlords and tenants.
• Managing tenancies from commencement until the property is returned to the owner.
• Responding promptly and effectively to internal and external complaints.

Skills

Excellent communication skills

Organisational skills

Time management

Attention to detail

Professional telephone manner

Education

Relevant industry qualifications

Tools

Full UK Driving License

Job description

Job Title: Asset/Senior Property Manager

Location: Milton Keynes

Brand: Leaders

Salary: £30,000 OTE

Hours: Monday-Thursday 9am-6pm, Friday 9am-5.30pm

About Leaders:

Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders is seeking a Senior Property Manager to join our dedicated and dynamic team based in Milton Keynes. You will need experience previously working as a Property Manager/Senior Property Manager to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support, acting as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy.

Key Responsibilities:

• Overseeing the department to ensure professional and courteous service is received by landlords and tenants.
• Discussing with the Head of Centre and assuming responsibility for staff interviews, local inductions, training, appraisals, coaching, and development.
• Holding occasional team meetings.
• Attending branch meetings as required and advising branch managers of any matters requiring their attention.
• Responding promptly and effectively to internal and external complaints.
• Managing the tenancies of a group of properties from commencement until the property is returned to the owner.
• Organising for remedial works to be completed on a timely basis.
• Advising landlords/managing agents of required repairs.
• Obtaining estimates, issuing works orders, and paying invoices.
• Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
• Receiving End of Tenancy Reports and advising landlords and tenants of charges on tenants’ deposits.
• Finalising the release of the security deposit in line with the scheme rules.
• Ensuring that the diary is kept up-to-date to monitor outstanding matters.
• Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager, and Lettings Director immediately upon receipt.
• Liaising closely with letting offices and client account departments.
• Responding immediately to any lack of security or essential services, or any danger to tenants or the public.
• Assisting with customer complaints and investigations if required.
• Ensuring appropriate charges are made for all services rendered.
• Serving appropriate notices when the landlord or tenant wishes to end a tenancy.
• Dealing with landlord statement queries.
• Negotiating extensions and renewals.
• Achieving and maintaining relevant industry qualifications.

What are we looking for:

• Excellent communication, written and verbal skills.
• Professional telephone manner.
• Organisational skills, time management, and attention to detail.
• Full UK Driving License Required.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary and additional incentives.
• Quarterly and yearly awards including trips abroad.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.