Senior Property Management Lead: Portfolio & Team Manager

Bastow Irwin Recruitment Limited; Greater London; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Car Allowance

Commission

OTE

Job summary

An established, independent property management firm in the UK is seeking a Head of Property Management to lead a small team within the busy Property Management Department and continue managing a personal portfolio of rentals. The role emphasizes workload management, delegation, and delivering high service standards.

Key responsibilities include overseeing staff, coordinating maintenance, ensuring compliance with legislation, and driving departmental efficiency.

Qualifications

• Minimum 3 years' Property Management experience.
• Minimum 1 year experience managing and leading a team of Property Managers.
• Proven track record of managing a residential rental portfolio.
• Strong knowledge of current APT legislation, regulations and property management processes.
• Experience coordinating maintenance and working with contractors.
• Excellent organisational and time-management skills.
• Ability to manage your own workload while effectively delegating to others.
• Strong communication and customer service skills.
• A full, valid UK driving licence is essential.
• Experience using property management software, particularly ALTO and CFP.

Responsibilities

• Oversee and support the work of a small team of Property Managers.
• Manage your own portfolio of rental properties.
• Attend and cover property management meetings when required.
• Coordinate maintenance issues and repairs.
• Build and maintain strong working relationships with contractors and suppliers.
• Introduce and implement new procedures to improve departmental efficiency.
• Ensure all property management activities comply with current legislation and regulations.
• Maintain company policies and procedures.
• Handle complaints professionally and provide effective solutions.
• Support the wider Property Management team when required.
• Maintain high customer service standards and strive to exceed client expectations.
• Meet and exceed individual and departmental targets.
• Identify and refer cross-departmental business opportunities to maximise company revenue.
• Ensure all property management processes are completed accurately and efficiently.

Skills

Property management

Team leadership

Portfolio management

Communication

Organisational skills

Time management

Customer service

Driving licence

Problem solving

Education

ARLA/MARLA accreditation

Tools

ALTO

CFP

Job description

An established, independent property management firm in the UK is seeking a Head of Property Management to lead a small team within the busy Property Management Department and continue managing a personal portfolio of rentals. The role emphasizes workload management, delegation, and delivering high service standards.

Key responsibilities include overseeing staff, coordinating maintenance, ensuring compliance with legislation, and driving departmental efficiency.