Senior Project Support Officer

Lbbd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Training and development

Wellbeing initiatives

Job summary

Barking & Dagenham Council is seeking a Senior Project Support Officer to oversee front-of-house operations at the BRICK centre and provide administrative support across the Construction Employment and Skills Team. You will ensure welcoming service, coordinate bookings, and assist residents accessing training and services.

The role requires empathy, strong communication, and the ability to manage multiple priorities in a busy environment. It is on-site with travel between sites as needed.

Qualifications

• Experience in frontline reception and administrative support.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks in a fast-paced environment.
• Empathy and person-centred approach to service users.

Responsibilities

• Provide a warm, professional front-of-house service.
• Manage reception duties and greet visitors.
• Support residents to access appointments and services.
• Maintain accurate records and administrative systems.
• Support team members with administrative tasks.
• Invigilate assessments and support QA processes for training delivery.
• Maintain and update marketing and communications channels.

Skills

Customer service

MS Office

Communication

Empathy

Team player

Tools

Microsoft Office

Job description

Our well-established and highly regarded employment service is seeking a dedicated professional with strong project support, front‑ of‑ house and administrative experience to support our team. B&D Works (formerly known as the Job Shop) provides employment advice, training, and job opportunities to local people looking for work.

We are recruiting a Senior Project Support Officer on a two-year fixed-term contract, primarily based within our training arm, the BRICK Construction Training and Test Centre, while also providing administrative support to the wider Construction Employment and Skills Team. The postholder will oversee the monitoring and quality assurance of training and testing delivery and act as the first point of contact for residents accessing our services and facilities.

In this role, you will help create a welcoming, efficient, and supportive environment for people from diverse backgrounds, including those with health conditions or disabilities and individuals from disadvantaged communities. Your work will play a key role in transforming lives, supporting a fairer and more inclusive community, and contributing to the upskilling of local residents and BRICK Centre customers.

You will join a committed and passionate team operating in a diverse and fast paced‑ environment. We pride ourselves on offering a safe, supportive workplace built on the belief that everyone deserves a fair chance, regardless of their circumstances. By helping residents access the right support, information, and guidance, you will play a key role in their journey toward employment and personal development.

This post is exempt from the Rehabilitation of Offenders Act, and an enhanced DBS check will be required for the successful applicant.

What We’re Looking For

We are seeking a self-motivated‑, enthusiastic team player who aligns with the Council’s core values:

• Deliver our best every day, and do what we promise
• Respond positively and promptly to the needs of our community
• Inspire others through our actions and attitudes
• Value people for who they are and what they can achieve
• Engage with others to strengthen resilience and flexibility

About you

As a Senior Project Support Officer, you will ensure the smooth running of our reception and administrative functions primarily at the BRICK centre and across various B&D Works locations. You will provide high-quality‑customer service, manage enquiries, support staff with administrative tasks, and help residents access the training and right services.

You will bring empathy, professionalism, and a person-centred‑ approach to every interaction.

Success in this role requires:

• A strong ability to empathise with residents and provide a welcoming first point of contact
• Excellent communication skills, both face-to-face‑and over the phone
• Excellent working knowledge of Microsoft Office applications
• Confidence in managing a busy reception area and handling multiple tasks at once
• Strong organisational skills and the ability to work independently in a fast paced, ‑target driven‑ environment
• A proactive approach to problem-solving‑ and supporting colleagues
• Desirable knowledge and understanding of funded projects, UK awarding bodies, the Construction Skills Certification Scheme (CSCS) and the Construction Industry Training Board (CITB), including the associated administrative processes and requirements

Key Responsibilities

• Provide a warm, professional, and inclusive front of‑ house service
• Manage reception duties, including greeting visitors, handling enquiries, and maintaining a tidy and organised environment
• Support residents to sign in, access appointments, and navigate services
• Handle confidential information sensitively and in line with data protection requirements
• Maintain accurate records, appointment schedules, and administrative systems
• Support Work & Skills Brokers and other team members with administrative tasks
• Communicate confidently with residents, partners, and senior colleagues
• Use IT systems effectively, including email, databases, and booking tools
• Contribute to a positive team culture and uphold the Council’s values
• Invigilate assessments and support quality assurance processes to ensure the effective, compliant delivery of training and test centre provision
• Maintain and update marketing and communications channels, including the service website, to support service growth, increase customer engagement, and improve the commercial performance of the centre

please see further responsibilities within the Job Description, also please note this role will be based on-site within the offices 5 days per week and will be required to travel between sites to provide cover when needed.

About us

Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here.

Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.

We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.

Over the past few years, we’ve been working hard to improve how we deliver services and support our community.From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.

We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.

#ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.

As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional trainingand career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.

Our values, known as

• DRIVE, shape how we work: Deliver our best every day – and do what we promise
• Respond in a prompt, positive way to our community’s needs
• Inspire others with our attitudes and actions
• Value people for who they are and what they can do
• Engage with others to improve our resilience and flexibility We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Additional Information

We’re committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage, please contact the Hiring Manager to discuss your needs.