Senior Project Scheduler

United Infrastructure Group; Bracknell; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

United Infrastructure is seeking a Senior Project Scheduler for our Bracknell office. You will manage project schedules, coordinate engineers and resources, and deliver timely updates to stakeholders.

You’ll monitor progress, identify risks, and produce regular performance reports. The role requires strong communication, IT skills, and meticulous documentation in line with GDPR and company policies.

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and customer service skills.
• Good attention to detail and reporting skills.
• Confident using Microsoft Office 365, particularly Excel, Outlook and Word.
• Ability to analyse data and produce meaningful reports.
• Strong IT skills and willingness to learn new systems.
• Calm and professional approach when handling issues or complaints.
• Self-motivated, proactive and able to work to deadlines.

Responsibilities

• Contact customers by telephone, email and letter to arrange appointments.
• Prepare, manage, monitor and update project schedules and trackers.
• Coordinate engineers and resources to maximise productivity.
• Map properties and plan projects for efficient delivery.
• Monitor progress, identify risks and elevate issues where required.
• Support the day-to-day activities of the Scheduling Team.
• Achieve scheduling and delivery targets.
• Produce regular reports on project progress, call activity and team productivity.
• Develop effective resident and customer communication processes.
• Analyse call data to identify opportunities to improve scheduling efficiency.
• Maintain accurate records in line with GDPR and company policies.
• Support the Commercial and Bid Teams with relevant information.
• Work with IT to improve the use of company systems, including PILLAR 2 and EAPP.

Skills

Organisational skills

Time-management

Communication skills

Attention to detail

Data analysis

IT skills

Calm under pressure

Independent worker

Team player

Customer-focused

Tools

Microsoft Excel

Outlook

Word

Job description

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Senior Project Scheduler

Location: Bracknell Office-based

The Role

We are looking for an organised, proactive and customer-focused Senior Project Scheduler to manage project scheduling, support the scheduling team and help ensure projects are delivered efficiently and to a high standard. You will work closely with engineers, testers, electrical management teams, commercial and bid teams, customers and other key stakeholders.

Key Responsibilities

• Contact customers by telephone, email and letter to arrange appointments.
• Prepare, manage, monitor and update project schedules and trackers.
• Coordinate engineers and resources to maximise productivity.
• Map properties and plan projects for efficient delivery.
• Monitor progress, identify risks and elevate issues where required.
• Support the day-to-day activities of the Scheduling Team.
• Achieve scheduling and delivery targets.
• Produce regular reports on project progress, call activity and team productivity.
• Develop effective resident and customer communication processes.
• Analyse call data to identify opportunities to improve scheduling efficiency.
• Maintain accurate records in line with GDPR and company policies.
• Support the Commercial and Bid Teams with relevant information.
• Work with IT to improve the use of company systems, including PILLAR 2 and EAPP.
• Maintain strong working relationships across all teams and represent the company professionally.

Key Areas

• Strategic Support company strategies, initiatives and processes.
• Demonstrate and promote company values in all interactions.
• Operations Support managers, supervisors, inspectors, engineers and testers with administrative and scheduling requirements.
• Monitor project progress against safety, quality and programme expectations.
• Identify and elevate operational issues and risks.
• Promote efficient processes and a positive working environment.

Administration

• Maintain project trackers, schedules, records and reports.
• Provide weekly reporting to the Team Leader – Scheduling Team.
• Ensure records and processes comply with company policies and legislation.

About You

Essential:

• Excellent organisational and time-management skills.
• Strong communication and customer service skills.
• Good attention to detail and reporting skills.
• Confident using Microsoft Office 365, particularly Excel, Outlook and Word.
• Ability to analyse data and produce meaningful reports.
• Strong IT skills and willingness to learn new systems.
• Calm and professional approach when handling issues or complaints.
• Self-motivated, proactive and able to work to deadlines.
• Able to work independently and as part of a team.
• Professional, flexible and customer-focused approach.

Desirable:

• Previous office or call-centre experience.
• Experience in construction, housing or a similar environment.
• Experience with project scheduling or coordination.

Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.