Senior Project Manager

Clio; Greater London; Hybrid; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Private Healthcare with Life Insurance

Pension contribution

Professional development and growth

Clioversary recognition program

Job summary

Clio is seeking a capable Project/Programme Manager to lead successful ShareDo implementations for our clients. You will own commercial accountability, manage resources across multiple projects, and drive continuous improvement while collaborating with internal teams and client stakeholders.

You will apply agile delivery practices, manage project finances, risk, and change management, and communicate complex technical concepts in plain language to non-technical audiences.

Qualifications

• Experience delivering projects on time and above customer expectations.
• Strong in process and change management with leadership by example.

Responsibilities

• Own overall commercial accountability for a project and manage finances, planning, and risks.
• Engage with clients to maintain high satisfaction and translate technical details for non-technical stakeholders.
• Coordinate across cross-functional teams and maintain engagement with stakeholders and customers.
• Drive continuous improvement and agile iterative delivery in a fast-moving environment.

Skills

Project management

Change management

Agile methodologies

Stakeholder management

Communication

Financial reporting

SaaS architecture

AI awareness

Tools

Agile software tools

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .Summary:Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney with a global workforce of over 2000 employees.Our Professional Services team will work with their team to get Clio Operate implemented and delivering value to their business. As part of that implementation lifecycle there will be Requirements workshops, playbacks, sprints, business change, user acceptance testing andfinally a hand-off to support.We underpin that process with a bunch of different practices and processes; we are not wedded to a single methodology but rather to the mantra of continuous process improvement.Depending upon the client initiative we are assisting with ShareDo implementations can be both big (10+ people in the project team) or small (part-time project team). At any one point we are running between 20 and 25 of these projects.For our clients success looks like: quicker, more reliable, less costly implementations; easier business change and happy users; together with quicker realisation of business benefits .. simple!For us success looks much the same with the addition of ensuring the professional services function delivers consistent profitability to the overall business.The project management role is designed to ensure the successful implementation of ShareDo for both our clients and ourselves.What you’ll work on:Overall commercial accountability for a projectResource management responsibility across a portfolio of projectsWorking within the Service Delivery customer engagement process and driving continuous improvementManaging finances, planning, risk and client stakeholders and relationshipsProactively managing and communicating with clients to ensure a high level of customer satisfactionCollaborating with internal teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for customersWhat you may have:Clearly, we’re looking for not just an experienced Project or Programme manager but some with a capability to deliver successful projects!You’ll be strong on process, strong on change management, be a leader by example .. but a people person first and foremost.Demonstrate a keen interest in improving your craft by using AIYou will be someone who relishes a challenge, someone who is driven by the satisfaction of creating something unique and of value.You’re passionate about business change through technology and the possibilities that a product such as Clio Operate can bring to a businessYou will be experienced in delivering projects and bringing them in on time and above customer expectations.You will have attention to detail and have experience in project financial reporting.You will have an understanding of SaaS architecture, modern software methodologies and the ability to communicate effectively with technical teams and understand the complexities of a productYou will have proven experience of managing projects using Agile methodologies and be capable of driving iterative delivery in a fast moving environment.You will have excellent communication skills and be able to liaise between cross-functional teams, stakeholders and clients with the ability to translate technical concepts into language understandable to non-technical stakeholders.You will have sharp analytical skills and be able to identify project risks, develop mitigation strategies and solve complex problemsLastly, the experience and education question. Frankly, we’re slightly ambivalent. The number of years’ experience is irrelevant compared to the variety and relevance of that experienceWhat you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salaryClio offers a flexible hybrid work environment25 days holiday + bank holidaysPrivate Healthcare with Life Insurance & Critical Illness coverPension contributionProfessional development and growth optionsClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe expected salary range for this role is £64,900 to £87,900 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at clio.com/careersWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.Disclaimer: We only communicate with candidates through official @clio.com email addresses.