Senior Project Manager

Financial Ombudsman Services; Greater London; Hybride; GBP 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Hybrid or in-office

Health plan

Gym memberships

Career development

Mentorship

Diversity & inclusion

Résumé du poste

Financial Ombudsman Services in London is seeking a Senior Project Manager on a fixed term 12‑month contract. You will lead high‑risk, complex changes across people, processes and technology, reporting to the Head of Portfolio Delivery.

The role blends hybrid office presence with flexible working patterns to fit project needs. You will guide cross‑functional teams, manage cost, risk and timelines, and ensure realisation of benefits while coaching juniors and maintaining governance throughout the

Qualifications

• Experience delivering complex, high-risk projects across people, process and technology.
• Proven ability to lead cross-functional project teams and manage budgets.
• Strong communication and influencing skills with senior stakeholders.
• Experience managing third-party suppliers and delivery partners.
• Ability to develop and monitor compelling business cases.
• Flexible, pragmatic approach to project management and governance.
• Proven multi-project delivery with competing priorities.

Responsabilités

• Lead planning, scheduling, controlling and reporting for strategic projects.
• Develop and monitor business cases with sponsors, finance and PMO.
• Deliver end-to-end projects on time, budget and quality.
• Coordinate cross-functional teams, manage risks and dependencies.
• Provide clear progress reporting and mentor junior team members.

Connaissances

Project management

Stakeholder management

Risk management

Budget control

Cross-functional leadership

Communication

Prince2

Formation

PRINCE2

MSP

Agile PM

APM

Outils

Microsoft Project

PMO tools

Jira

Description du poste

Contract

Fixed Term Contract 12 months

Working hours

35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary

From £59,450 - £72,262 (dependent on your skills and experience)

Location

London

Reporting to: Head of Portfolio Delivery

By joining our team, you'll enjoy the best of both worlds’ hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

Purpose of the role

As a Senior Project Manager, you’ll use your extensive project and change management skills to safely deliver complex and high risk changes across people, process and technology throughout our organisation. You’ll be responsible for working on behalf of senior leaders in the organisation to take projects from proposal through to full delivery of outcomes and enabling the realisation of benefits. You’ll play a pivotal role leading project team to deliver key strategic outcomes on time, within budget whilst maintaining a high level of quality and working within our risk appetite.

What You’ll Do

• You’ll lead project planning, scheduling, controlling and reporting activities for strategic, high impact, high risk projects.
• Working with sponsors, finance, the PMO and other key stakeholders to develop, gain approval and monitor compelling business cases for your projects, taking swift action where costs, benefits or risk exceeds agreed tolerances.
• You’ll lead projects from end to end, ensuring they are clearly scoped, well governed and delivered on time, to budget and to quality.
• You’ll bring together cross functional teams, proactively manage risks, issues and dependencies, and maintain strong oversight of costs and resources.
• You’ll provide clear, accurate reporting on progress and performance, and use your experience to drive continuous improvement and support the development of junior members of the team.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Demonstrable experience of delivering complex, high-risk projects across people, process and technology.
• Extensive experience of applying project management disciplines in a pragmatic and flexible way, including detailed project planning, risk and issue management and maintaining business cases.
• Proven ability to lead and motivate cross-functional project teams.
• Demonstrable experience of effectively managing third party suppliers and delivery partners to ensure contractual performance, quality outcomes and value for money.
• Strong communication and influencing skills with the ability to engage senior stakeholders, secure decisions and clear present complex information in a clear and simple way.
• Experiencing managing multiple concurrent projects with competing priorities.
• A recognised project management qualification such as PRINCE2, MSP, Agile PM, APM or equivalent alongside practical experience of applying these frameworks.
• To ensure a fair process for all candidates, we kindly ask that you do not apply if you have been considered for this role within the last 6 months.

Why You'll Love Working With Us

• Flexibility: Hybrid or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Good luck with your application