Senior Project Manager

Pegasus Search & Selection; East Hyde; Hybrid; GBP 55,000 - 68,000; Full time

Job summary

London Luton Airport is seeking a Senior Project Manager to lead the delivery of new and refurbished retail, food & beverage and concession units within the terminal. You will work closely with airport stakeholders and concessionaires to ensure projects progress from design through construction, handover and opening.

This site-based role offers flexible working arrangements and requires the ability to manage multiple projects in a busy operational environment.

Qualifications

• Experience in retail, hospitality, airports or fast-paced operational environments.

Responsibilities

• Manage multiple concession and F&B projects across London Luton Airport.
• Act on behalf of the airport’s Commercial team throughout project delivery.
• Coordinate internal stakeholders across Commercial, Technical Services, IT, Security, Guest Experience, Health & Safety and Marketing.
• Engage with concessionaires and their project teams.
• Establish and maintain clear project programmes with key milestones.
• Chair and minute project and stakeholder meetings; drive actions and outcomes.
• Prepare agendas, actions and updates; coordinate pre-start and completion meetings.
• Support Design Manager with concessionaire design reviews and approvals.
• Coordinate handover documentation between concessions, airport and operators.
• Collate documentation required for new units to commence trading; manage project close-out.

Job description

Senior Project Manager – Airport Retail & F&B

London Luton Airport | Site Based / Flexible Working

£55,000 – £68,000 + Bonus + Benefits

The Opportunity

An excellent opportunity has arisen for an experienced Senior Project Manager to join a growing construction and property consultancy, working as part of the project delivery team at London Luton Airport.

The role will involve acting on behalf of the airport’s Commercial team, managing the delivery of new and refurbished retail, food & beverage and concession units across the terminal.

You will work closely with airport stakeholders, concessionaires, designers and project teams to ensure projects move efficiently from initial engagement and design through construction, handover and opening.

This is a highly client-facing role requiring someone comfortable taking ownership, managing multiple stakeholders and driving projects forward within a fast-paced operational environment.

The Role

As Senior Project Manager, you will take ownership of multiple concession projects and act as a key interface between the airport, incoming and outgoing concessionaires and their respective project teams.

You will be responsible for coordinating the complete project process, ensuring airport requirements are understood, agreed and delivered.

Typical responsibilities will include:

• Managing multiple retail and F&B projects across the airport
• Acting on behalf of the airport’s Commercial team throughout project delivery
• Coordinating internal stakeholders including Commercial, Technical Services, IT, Security, Guest Experience, Health & Safety and Marketing
• Engaging with incoming and outgoing concessionaires and their project teams
• Establishing and maintaining clear project programmes and key delivery milestones
• Arranging, chairing and minuting project and stakeholder meetings
• Producing clear agendas, actions and project updatesDriving actions and outcomes across multiple internal and external stakeholders
• Organising and chairing pre-start meetings
• Coordinating pre-practical completion and practical completion meetings
• Supporting the Design Manager with the review and approval of concessionaire designs
• Managing the design management process to ensure airport requirements are achieved
• Coordinating handover documentation between outgoing concessionaires, the airport and incoming operators
• Collating documentation required for new units to commence trading
• Managing end-of-project information, records and close-out documentation
• Providing clear evidence of project progress and reporting to the airport Project Manager

About You

This role would suit an experienced Project Manager or Senior Project Manager with a consultancy, client-side or similar project management background.

Experience within retail, hospitality, leisure, airports or other fast-paced operational environments would be particularly relevant.

You will need to be comfortable working independently and taking ownership of projects while operating as part of a wider client and consultancy team.

Key requirements include:

• Strong project management and organisational skills
• Experience managing multiple projects simultaneously
• Excellent stakeholder and client management capability
• Strong communication skills, both written and verbal
• Ability to chair meetings and drive clear actions and outcomes
• Comfortable working at pace within a live operational environment
• Ability to challenge and influence stakeholders where required
• Strong reporting and project documentation skills
• Commercial awareness and an understanding of project delivery processes
• Ability to represent the interests of the client independently and professionally

Why Consider the Role?

This is an opportunity to work within a unique project environment, delivering high-profile retail and hospitality projects for some of the UK’s most recognisable brands.

You will have considerable ownership of your projects, direct exposure to senior airport stakeholders and the opportunity to work within an established consultancy team delivering an ongoing programme of work at London Luton Airport.