Senior/ Project Engineer

Everything Tech Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Everything Tech Group is seeking an expert in IT to lead various projects and enhance technical standards. This role involves advising clients on IT improvements, managing project scope, and providing guidance to junior colleagues. The ideal candidate will possess strong certifications and a keen desire for continuous learning in the evolving tech landscape.

Benefits

25 days annual leave + bank holidays

Private Medical

Pension Scheme

Payment for training and professional qualifications

Team socials

Qualifications

• Strong knowledge of Microsoft Operating Systems and networking.
• Desire to learn and adapt to new technologies.
• Clean UK Driving License

Responsibilities

• Identify improvements in IT and manage project tasks.
• Provide support on third-party software and log issues efficiently.
• Train junior staff and customers on system usage.

Skills

Microsoft Associate certification

Networking knowledge

Cloud technologies knowledge

Knowledge of scripting languages

Virtualisation technologies

Education

CCNA or above certification

AWS, GCP or other cloud certification

ITIL, PRINCE or relevant certification

Job description

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To be the key technical expert for our group of companies carrying out projects with a focus on building strong relationships, pushing IT improvements and handling any IT issues. To pro-actively assist the Service Desk with escalations and problem solving along with providing guidance and advice to all junior members of the team. Carrying out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management. Working alongside team members to come up with improvements to technical standards, processes and technologies that benefit the business and its customers.

Key Tasks and Responsibilities

• To identify, carry out and assist in IT project work.
• Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stakeholders.
• To offer advice and support on all third-party software solutions where possible.
• To carry out in-house system testing.
• To respond to all issues and enquiries in a quick and efficient manner.
• To accurately log any inbound telephone, email, on site issues or project tasks onto the ticket system following ITIL practices.
• To proactively take accountability for all project tasks and issues through to completion with consistent communication throughout.
• To build and develop the knowledge base and processes for all customers within the documentation management systems.
• Carrying out training and knowledge sharing for other team members and service desk for project handover.
• Carrying out customer system checks, manually or via automation where possible.
• On occasion working at heights and lone working expected.
• To ensure excellent customer service is delivered to all customers in line with the company’s expectations.
• To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
• To adhere to all Company processes and standards as per company policies
• To undertake and assist with any other roles to ensure the smooth running of the business.
• To identify potential revenue generation areas and highlight them to the management team.
• Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.

Experience, Qualifications, Personal Attributes

• Microsoft Associate or above certification.
• CCNA or above networking certification.
• AWS, GCP or other cloud based certification.
• ITIL, PRINCE or other relevant certification.
• Strong knowledge of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
• Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
• Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
• Understanding and experience with Powershell and or other scripting languages.
• Working knowledge and experience of virtualisation technologies; HyperV, VMware, containerisation etc.
• A desire to continually learn and develop with the ever growing technological landscape in IT.
• Clean UK Driving License

Key Relationships

• All members of the Senior Leadership Team
• All Technical Staff
• All Non-Technical Staff
• All Project Managers
• All Existing Customers
• All New Customers
• All Suppliers and Vendors

Hours of Work

• 37.5 hours per week
• Additional hours as required, dependent on the needs of the business

What we offer

• 25 days annual leave + bank holidays
• Private Medical
• Pension Scheme
• Payment for training and professional qualifications
• Team socials

Valuing Diversity and Inclusion

At Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.